Feeds

Fasthosts goes titsup after storm-induced power outage

It's NOTHING TO DO WITH FLOODING. At all. Got it?

Internet Security Threat Report 2014

Updated Gloucester-based Fasthosts appears to have been a victim of the storms battering the UK over the weekend, after it was struck dumb by a power failure that knocked its service offline for much of Saturday (4 January).

The company, which was still busily restoring its servers into Sunday morning, told customers that it had suffered from a temporary power failure.

It explained the outage on its service status webpage:

Earlier this morning, we experienced a brief interruption of primary power to our sites due to an external infrastructure issue. Our datacentres switched over to UPS (Uninterruptable Power Supply) power whilst our backup generators started up for prolonged backup power.

Mains power to the site returned after a few moments, however although power was quickly fully restored to both datacentres we experienced a network issue that occurred as a result of this interruption to service.

Fasthosts' redundancy apparently failed to fully kick in, however, which meant that customers were unable to find out what had gone wrong with the service because the firm's communication systems - including its status page - were unavailable due to a network problem.

It apologised for the outage while the company's engineers spent most of the weekend bringing servers back online. They also wrangled with Exchange 2010 mailboxes that prevented an unspecified number of customers from accessing their email accounts over the weekend.

Some customers wondered if Fasthosts had been hit by flood damage. But the company was quick to dismiss the claims via its Twitter account.

A spokesman said: "The external problem was purely power related, which affected the immediate area. We haven't suffered any flooding."

But some punters complained about the fact that the supply failed to pass from the UPS to the mains, which meant that engineers were forced to manually reboot servers.

"UPS' are designed to handle a temporary loss of power. As the supply wasn't switched back to mains, eventually they drained," Fasthosts' spokesman added on Twitter.

Since the publication of this story, Fasthosts has been in touch to say:

Customers can rest assured that back-ups worked fully and no data was lost due to this service interruption. We are confident that the root cause of the issue has been identified and mitigation activity is underway. All but a very few customers now have full performance restored.

®

Top 5 reasons to deploy VMware with Tegile

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.