Feeds

Ho, ho, HOLY CR*P, ebuyer! Etailer rates staff on returns REJECTED

Not-so-happy snap: Jolly jumper joy ruined by Grinch-like leader board

  • alert
  • submit to reddit

Secure remote control for conventional and virtual desktops

Pic Happy shoppers enjoying the Christmas cheer will be deeply disappointed in online retailer ebuyer.com – after it posted jolly pictures of its staff wearing festive-themed jumpers to show what a heartwarming company it really, really is.

But, as noted by Reg reader Phil, the firm's Xmas celebrations hit something of a snag, after one of the photos it posted on Facebook revealed that ebuyer rates its employees based on how many returns they reject.

Ho, ho, ho, indeed.

The photo was quickly yanked from the free-content ad network, after ebuyer belatedly spotted that displaying its leader board on Facebook was perhaps a bit of a foolish move.

But El Reg has a copy of the pic, courtesy of reader Phil.

Oh, look! The Grinch appears to be alive and well at ebuyer (click to enlarge)

It shows that a big incentive - presumably for bumper Christmas bonuses - at ebuyer is for the company's staff to decline requests for returns from stressed-out customers who are unhappy with their purchases for loved ones.

The blue leader board displays a running score for each employee based on how many so-called return merchandise authorisations (RMAs) they have refused.

We asked ebuyer why it had taken down the pic from a selection of photos in a Facebook album titled: "We are having a Christmas jumper day in the office today! Here are some of the team."

Naturally, The Reg suggested to the firm that it perhaps realised - a little too late - that making public such a leader board was simply bad PR for ebuyer.

A company spokesman said:

The photo was taken on our 'Charity Christmas Jumper day' and shows the number of returns we were able to avoid taking back by providing technical advice, for instance fault-finding with a printer which appeared initially defective - but was simply a configuration issue. The image was removed to avoid giving the wrong impression as the term 'rejected' can easily be taken out of context here and escalate, especially on social media channels.

Ain't that the truth. ®

Providing a secure and efficient Helpdesk

More from The Register

next story
TEEN RAMPAGE: Kids in iPhone 6 'Will it bend' YouTube 'prank'
iPhones bent in Norwich? As if the place wasn't weird enough
George Clooney, WikiLeaks' lawyer wife hand out burner phones to wedding guests
Day 4: 'News'-papers STILL rammed with Clooney nuptials
iPAD-FONDLING fanboi sparks SECURITY ALERT at Sydney airport
Breaches screening rules cos Apple SCREEN ROOLZ, ok?
Crouching tiger, FAST ASLEEP dragon: Smugglers can't shift iPhone 6s
China's grey market reports 'sluggish' sales of Apple mobe
Apple's new iPhone 6 vulnerable to last year's TouchID fingerprint hack
But unsophisticated thieves need not attempt this trick
The British Museum plonks digital bricks on world of Minecraft
Institution confirms it's cool with joining the blocky universe
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.