Feeds

HP: A firmware update is just for Christmas, not for EVA

... if you don't have a maintenance deal, you're out in the cold

High performance access to file storage

Meg Whitman's HP has sent a Christmas missive to EVA customers who don't have maintenance deals with the firm explaining that their free firmware updates are now thing of the past.

The EVA is HP's legacy dual-controller storage array, which is gradually being replaced by the StoreServ (3PAR) line of arrays. There are thousands still in production use, with some customers having production EVAs supported by HP maintenance contracts and others used for secondary, non-production purposes. These may have their ownership costs lowered by not having HP maintenance contracts.

Up until now, we understand, users could get firmware upgrades for such non-HP-maintained EVAs. But no more.

The communication is entitled "HP Enterprise Virtual Array (EVA) Storage Systems Firmware Access Update" and it says:

... beginning December 2013, Hewlett-Packard Company will change the way firmware updates on HP Enterprise Virtual Array (EVA) Storage Systems are accessed. The firmware on these products will only be accessed through the HP Support Center to customers with an active support agreement, HP CarePack, or warranty linked to their HP Support Centre User ID and for the specific products being updated.

HP adds: "We urge you to review your current support coverage to ensure you have the appropriate coverage to maintain uninterrupted access to firmware updates for these products."

Scrooge

Whaddya mean it's Christmas?

There is an HP web resource discussing EVA product entitlement to firmware upgrades.

It states that this change "brings HP into alignment with current industry practices for proprietary firmware update distribution," and "Customers referencing their product entitlements also receive a differentiated experience tailored to their needs and enabling a proactive support experience through the HP Insight Online portal."

Nevertheless what was once free now costs money. Merry Christmas, EVA users. ®

High performance access to file storage

More from The Register

next story
Seagate brings out 6TB HDD, did not need NO STEENKIN' SHINGLES
Or helium filling either, according to reports
European Court of Justice rips up Data Retention Directive
Rules 'interfering' measure to be 'invalid'
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Cisco reps flog Whiptail's Invicta arrays against EMC and Pure
Storage reseller report reveals who's selling what
Bored with trading oil and gold? Why not flog some CLOUD servers?
Chicago Mercantile Exchange plans cloud spot exchange
Just what could be inside Dropbox's new 'Home For Life'?
Biz apps, messaging, photos, email, more storage – sorry, did you think there would be cake?
IT bods: How long does it take YOU to train up on new tech?
I'll leave my arrays to do the hard work, if you don't mind
prev story

Whitepapers

Mainstay ROI - Does application security pay?
In this whitepaper learn how you and your enterprise might benefit from better software security.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.