Feeds

HP: A firmware update is just for Christmas, not for EVA

... if you don't have a maintenance deal, you're out in the cold

Choosing a cloud hosting partner with confidence

Meg Whitman's HP has sent a Christmas missive to EVA customers who don't have maintenance deals with the firm explaining that their free firmware updates are now thing of the past.

The EVA is HP's legacy dual-controller storage array, which is gradually being replaced by the StoreServ (3PAR) line of arrays. There are thousands still in production use, with some customers having production EVAs supported by HP maintenance contracts and others used for secondary, non-production purposes. These may have their ownership costs lowered by not having HP maintenance contracts.

Up until now, we understand, users could get firmware upgrades for such non-HP-maintained EVAs. But no more.

The communication is entitled "HP Enterprise Virtual Array (EVA) Storage Systems Firmware Access Update" and it says:

... beginning December 2013, Hewlett-Packard Company will change the way firmware updates on HP Enterprise Virtual Array (EVA) Storage Systems are accessed. The firmware on these products will only be accessed through the HP Support Center to customers with an active support agreement, HP CarePack, or warranty linked to their HP Support Centre User ID and for the specific products being updated.

HP adds: "We urge you to review your current support coverage to ensure you have the appropriate coverage to maintain uninterrupted access to firmware updates for these products."

Scrooge

Whaddya mean it's Christmas?

There is an HP web resource discussing EVA product entitlement to firmware upgrades.

It states that this change "brings HP into alignment with current industry practices for proprietary firmware update distribution," and "Customers referencing their product entitlements also receive a differentiated experience tailored to their needs and enabling a proactive support experience through the HP Insight Online portal."

Nevertheless what was once free now costs money. Merry Christmas, EVA users. ®

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Wanna keep your data for 1,000 YEARS? No? Hard luck, HDS wants you to anyway
Combine Blu-ray and M-DISC and you get this monster
US boffins demo 'twisted radio' mux
OAM takes wireless signals to 32 Gbps
'Kim Kardashian snaps naked selfies with a BLACKBERRY'. *Twitterati gasps*
More alleged private, nude celeb pics appear online
Google+ GOING, GOING ... ? Newbie Gmailers no longer forced into mandatory ID slurp
Mountain View distances itself from lame 'network thingy'
Apple flops out 2FA for iCloud in bid to stop future nude selfie leaks
Millions of 4chan users howl with laughter as Cupertino slams stable door
Students playing with impressive racks? Yes, it's cluster comp time
The most comprehensive coverage the world has ever seen. Ever
Run little spreadsheet, run! IBM's Watson is coming to gobble you up
Big Blue's big super's big appetite for big data in big clouds for big analytics
Seagate's triple-headed Cerberus could SAVE the DISK WORLD
... and possibly bring us even more HAMR time. Yay!
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.