Feeds

Australia rebukes Apple for 'false or misleading representations'

Cupertino's Oz outpost falls foul of local warranty laws

The essential guide to IT transformation

Australia's Competition and Consumer Commission (ACCC) has slapped Apple and extracted an “enforceable undertaking” from the company that will result in fines – or worse – if the company continues to ignore its own warranty and return polices.

At issue are Apple's 12 month warranty and 14 day return policies, which weren't being applied consistently or were applied in ways that breach the Australian Consumer Law (ACL), the antipodean code describing how business has to deal with its customers. That code offers two-year warranties.

The ACCC, Australia's consumer watchdog, loves nothing more than catching a big brand cruelling punters. The Commission's chairman Rod Sims thundered that his outfit “was concerned that Apple was applying its own warranties and refund policies effectively to the exclusion of the consumer guarantees contained in the Australian Consumer Law.”

The ACCC's emission on the matter goes further, saying “The ACCC was concerned that Apple had made a number of false or misleading representations to a number of consumers regarding their consumer guarantee rights, including that Apple was not required to provide a refund, replacement or repair to consumers in circumstances where these remedies were required by the consumer guarantees in the ACL.”

Apple's 'fessed up and “acknowledged the ACCC's concerns, and that some of these representations to consumers may have contravened the ACL.”

The ACCC's remedy is an “enforceable undertaking” that sees Apple promise to fix things up for dudded customers, fix kit that breaks in the first two years of its life, train its staff so they get it right in future, erect a web page explaining its policies and hand out the ACCC's brochure explaining warranty rules in its shops. And yes, that sob you heard was Jony Ive's shock at having to besmirch his beautiful stores with a government brochure.

If Apple's found to breach the undertaking, a court can enforce the provisions mentioned above. It Cupertino keeps getting it wrong, the big stick comes out and fines are in prospect. ®

The essential guide to IT transformation

More from The Register

next story
GCHQ protesters stick it to British spooks ... by drinking urine
Activists told NOT to snap pics of staff at the concrete doughnut
Britain's housing crisis: What are we going to do about it?
Rent control: Better than bombs at destroying housing
What do you mean, I have to POST a PHYSICAL CHEQUE to get my gun licence?
Stop bitching about firearms fees - we need computerisation
Top beak: UK privacy law may be reconsidered because of social media
Rise of Twitter etc creates 'enormous challenges'
Redmond resists order to hand over overseas email
Court wanted peek as related to US investigation
Ex US cybersecurity czar guilty in child sex abuse website case
Health and Human Services IT security chief headed online to share vile images
NZ Justice Minister scalped as hacker leaks emails
Grab your popcorn: Subterfuge and slur disrupts election run up
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.