Feeds

Australia rebukes Apple for 'false or misleading representations'

Cupertino's Oz outpost falls foul of local warranty laws

High performance access to file storage

Australia's Competition and Consumer Commission (ACCC) has slapped Apple and extracted an “enforceable undertaking” from the company that will result in fines – or worse – if the company continues to ignore its own warranty and return polices.

At issue are Apple's 12 month warranty and 14 day return policies, which weren't being applied consistently or were applied in ways that breach the Australian Consumer Law (ACL), the antipodean code describing how business has to deal with its customers. That code offers two-year warranties.

The ACCC, Australia's consumer watchdog, loves nothing more than catching a big brand cruelling punters. The Commission's chairman Rod Sims thundered that his outfit “was concerned that Apple was applying its own warranties and refund policies effectively to the exclusion of the consumer guarantees contained in the Australian Consumer Law.”

The ACCC's emission on the matter goes further, saying “The ACCC was concerned that Apple had made a number of false or misleading representations to a number of consumers regarding their consumer guarantee rights, including that Apple was not required to provide a refund, replacement or repair to consumers in circumstances where these remedies were required by the consumer guarantees in the ACL.”

Apple's 'fessed up and “acknowledged the ACCC's concerns, and that some of these representations to consumers may have contravened the ACL.”

The ACCC's remedy is an “enforceable undertaking” that sees Apple promise to fix things up for dudded customers, fix kit that breaks in the first two years of its life, train its staff so they get it right in future, erect a web page explaining its policies and hand out the ACCC's brochure explaining warranty rules in its shops. And yes, that sob you heard was Jony Ive's shock at having to besmirch his beautiful stores with a government brochure.

If Apple's found to breach the undertaking, a court can enforce the provisions mentioned above. It Cupertino keeps getting it wrong, the big stick comes out and fines are in prospect. ®

3 Big data security analytics techniques

More from The Register

next story
Putin tells Snowden: Russia conducts no US-style mass surveillance
Gov't is too broke for that, Russian prez says
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
One year on: diplomatic fail as Chinese APT gangs get back to work
Mandiant says past 12 months shows Beijing won't call off its hackers
Whoever you vote for, Google gets in
Report uncovers giant octopus squid of lobbying influence
Lavabit loses contempt of court appeal over protecting Snowden, customers
Judges rule complaints about government power are too little, too late
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Don't let no-hire pact suit witnesses call Steve Jobs a bullyboy, plead Apple and Google
'Irrelevant' character evidence should be excluded – lawyers
EFF: Feds plan to put 52 MILLION FACES into recognition database
System would identify faces as part of biometrics collection
Ex-Tony Blair adviser is new top boss at UK spy-hive GCHQ
Robert Hannigan to replace Sir Iain Lobban in the autumn
Alphadex fires back at British Gas with overcharging allegation
Brit colo outfit says it paid for 347KVA, has been charged for 1940KVA
prev story

Whitepapers

Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.