Feeds

Yahoo! boss! Mayer! sez! soz! for! lengthy! mail! outage!

Whimsy turns to whoopsy for Marissa as she coughs to tumble on Tumblr

High performance access to file storage

Yahoo! chief Marissa Mayer appeared to be furious with her company late on Friday when she took to the Purple Palace's official Tumblr blog to apologise to users of its email service, who were locked out of their accounts for several days.

"This has been a very frustrating week" she said, before adding "we are very sorry."

Mayer, who said that the disruption was "unacceptable", claimed that Yahoo! Mail served as a "lifeline to our friends, family members and customers." The massive outage could arguably not have come at a worse time, given the busy shopping season in the run up to Christmas.

Many people provide their email addresses when placing orders with online retailers, so an inability to access messages would have been a headache for some Yahoo! Mail peeps.

Yahoo!'s service went titsup last Monday (9 December) - at which point, Mayer said, it affected 1 per cent of the outfit's users whose messages were held on a storage system that suffered from a hardware failure. Engineers were optimistic that a fix would be in place by lunchtime the following day.

But then things turned decidedly darker for Mayer and her team.

She said that they encountered a "particularly rare" problem when attempting to restore the mail accounts as "different users were impacted in different ways."

As of late on Friday, Yahoo! was still in the process of restoring access to some of its users, who have a patchwork quilt of configurations on their accounts.

The IMAP protocol - used by some - proved particularly troublesome for Yahoo! engineers attempting to fix the blunder.

Mayer said:

We will continue to work on rolling out IMAP access and to fully restore inbox state (for example, which folders messages were placed in, which messages were starred, etc). This process differs for each user and as restoration continues, we’re committing to communicating directly with you on progress on an individual basis.

Above all else, we’re going to be working hard on improvements to prevent issues like this in the future. While our overall uptime is well above 99.9 per cent, even accounting for this incident, we really let you down this week.

We can, and we will, do better in the future.

Is it any wonder, then, that many of Yahoo!'s own staffers prefer to use Microsoft's Outlook? ®

High performance access to file storage

More from The Register

next story
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Nokia offers 'voluntary retirement' to 6,000+ Indian employees
India's 'predictability and stability' cited as mobe-maker's tax payment deadline nears
Apple DOMINATES the Valley, rakes in more profit than Google, HP, Intel, Cisco COMBINED
Cook & Co. also pay more taxes than those four worthies PLUS eBay and Oracle
It may be ILLEGAL to run Heartbleed health checks – IT lawyer
Do the right thing, earn up to 10 years in clink
France bans managers from contacting workers outside business hours
«Email? Mais non ... il est plus tard que six heures du soir!»
prev story

Whitepapers

Mainstay ROI - Does application security pay?
In this whitepaper learn how you and your enterprise might benefit from better software security.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.