Feeds

Internet Explorer 11 at it again, breaks Microsoft's own CRM software

Customers advised to use old version ... or another browser

Build a business case: developing custom apps

Compatibility problems continue to plague Internet Explorer 11, with some Microsoft customers once again complaining that the company's latest browser doesn't work with one of its own products.

Users first raised red flags about IE11 in October, when reports surfaced that the browser was rendering a number of sites strangely, including several Google properties and Microsoft's own Outlook.com.

Microsoft apparently released a fix for those problems – although exactly why the issues cropped up to begin with is not entirely clear – but now Redmond's latest and greatest browser seems to be at it again. And as before, it's a Microsoft product that's taking the hit.

On Thursday, Microsoft service engineer Daria Barteneva blogged that customers of Microsoft Dynamics CRM Online are having problems running the initial configuration of new CRM Online instances, including free trials.

Barteneva posted a workaround for the problem, but it won't be much of a comfort for affected customers:

Log in to MOP from a machine with an older IE version (IE10 for example) and rerun the configuration from there OR use compatibility view.

Compatibility View is Microsoft's name for the mode that makes the latest version of Internet Explorer behave as if it's an earlier version, complete with that version's rendering quirks and web standards incompatibilities.

Accompanying Barteneva's terse blog post, Microsoft's support organization has also published an updated document listing the browser compatibility for Dynamics CRM. In it, the latest supported version of Internet Explorer is listed as IE10. What's more, only the desktop version of IE10 is supported – the touch-enabled version for the Windows 8 Start Screen won't work.

All of this will be a bummer for anyone who upgraded to Windows 8.1, because IE11 was included as part of the upgrade and there's no way to roll back to the previous version once you're running Redmond's latest OS. Switching to Compatibility View or finding another machine to run the setup will be these customers' only options (that is, assuming they're still not ready to switch to a different browser).

More importantly, however, it's a bummer for Microsoft's Internet Explorer team, which has been touting IE11 as its best-performing and most standards-compliant browser to date. By comparison, the Dynamics CRM browser compatibility document lists the supported versions of Firefox, Chrome, and Safari simply as "Latest Version", without restrictions.

Microsoft has yet to say when and if it plans to release a patch for either IE11 or Dynamics CRM that will improve compatibility between the two products. ®

Boost IT visibility and business value

More from The Register

next story
KDE releases ice-cream coloured Plasma 5 just in time for summer
Melty but refreshing - popular rival to Mint's Cinnamon's still a work in progress
Leaked Windows Phone 8.1 Update specs tease details of Nokia's next mobes
New screen sizes, dual SIMs, voice over LTE, and more
Mozilla keeps its Beard, hopes anti-gay marriage troubles are now over
Plenty on new CEO's todo list – starting with Firefox's slipping grasp
Apple: We'll unleash OS X Yosemite beta on the MASSES on 24 July
Starting today, regular fanbois will be guinea pigs, it tells Reg
Another day, another Firefox: Version 31 is upon us ALREADY
Web devs, Mozilla really wants you to like this one
Secure microkernel that uses maths to be 'bug free' goes open source
Hacker-repelling, drone-protecting code will soon be yours to tweak as you see fit
Cloudy CoreOS Linux distro declares itself production-ready
Lightweight, container-happy Linux gets first Stable release
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Maximize storage efficiency across the enterprise
The HP StoreOnce backup solution offers highly flexible, centrally managed, and highly efficient data protection for any enterprise.