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XBOX ONE owners rage as HDMI SNAFU 'judders' Brit and Euro tellies

Memo to Microsoft: you do know not every TV uses American standards?

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XBOX One owners across Europe are grumpy with Microsoft, which seems to have shoved the new console out the door with settings that make British and European tellies “judder”.

The problem is generating a bit of chat in forums like this one at Xbox.com or the independent forum at n4g.com, where some say they see frames freeze or judder. Others report oddly-hued backgrounds. Many say the problem makes it very hard to enjoy TV broadcasts, especially sport, while also negatively impacting XBOX-derived activities.

The source of the problem seems to be that the XBOX's HDMI output takes place at 60 hz. European televisions are tuned, pardon the pun, to 50 hz input. When the telly gets more input than it expects, the result is the judder and other issues.

Microsoft's not yet saying what's up, but a chap called “Studbucket 33” (we're not making this up) is posting to the XBOX forum in the first person plural where he has penned things like the following:

“We haven't been able to figure out why different people on different Sky+HD boxes with the same settings get different experiences though. We've even dispatched devs to home and couldn't figure out what was going on.

We're definitely aware of the issues though and working on them.”

Whether the “we” refers to Microsoft is not clear, but Studbucket33's other posts discuss beta tests with Sky boxes, evidence he is familiar with things under the hood at Microsoft, Sky, or both.

Whatever the cause of the mess, chalk this one up as another triumph for XBOX One, which has already been plagued by a significant outage of its online features on launch day. ®

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