Feeds

Xbox One site BELLY-UP in GLOBAL Microsoft cloud catastrophe

DNS problems render cloud services AND status page inaccessible

Boost IT visibility and business value

Updated Last time Microsoft's Azure cloud went down, it was a sub-component that flaked out globally, and the time before that it was a certificate problem – now the service is inaccessible again, along with its status page.

And the wobble has taken down the Xbox.com website on the Xbox One worldwide launch day.

Other services having trouble include Microsoft.com, which is intermittently accessible. We've had reports of trouble with Office 365 as well. A Microsoft PR has acknowledged our response for further information and, we imagine, is playing phone tag with some techies in Redmond.

Status pages are designed to give information to people about the state of cloud services, and are typically run on separate infrastructure. Not so with Microsoft – on Thursday, many large components of Azure blipped offline, and the status page as well.

Initial reports seem to indicate the problem stems from an internal DNS issue, as both the page and various Azure services are throwing DNS errors. Azure may be working, but reaching it is difficult.

It is also occurring during the global launch of Microsoft's new console, Xbox One, which aims to use Azure services to help it deliver better "experiences".

WindowsAzureServiceFail

Well, sh-t.

Numerous people on Twitter reported widespread problems with accessing Azure cloud services and instances. We've pinged Microsoft for further information and will update as it comes in. ®

Update at 01.47 GMT, 17.47 PT, November 22

Microsoft sent us a statement acknowledging the problems, claiming the fault didn't stem from Azure, although neglected to mention the DNS snafu:

Microsoft is aware of issues involving cloud and online services and we are investigating the cause. We can confirm that these issues were not caused by Windows Azure. We will keep our customers updated as information becomes available. The service interruption that affected Windows Azure Storage was a separate issue and has been resolved. All Windows Azure services are running as normal.

In an impressive demonstration of the difficulty of coordinating a large multinational, Azure big cheese Scott Guthrie tweeted earlier: "Azure is not having issues (customer apps continue to run fine). The problem is a DNS name server issue outside of Azure."

Update at 23.45 GMT, 15.45 PT, November 21

Microsoft seems to have rolled out a fix for its broken DNS, which has put a halt on the fault. Outlook.com is back, as is the Xbox website, and the Azure Status Page has arisen. People are reporting on Twitter that they are able to access services again. Some are still reporting problems, but we imagine a fix is propagating right now.

Update at 23.33 GMT, 15.33 PT

The Xbox.com website is now reporting the problem as a DNS failure.

"Service Unavailable - DNS failure. The server is temporarily unable to service your request. Please try again later. Reference #11.27ddf180.1385076682.341919," reads a message posted there. Outlook.com is having similar DNS issues as well, according to the What's My DNS service.

Update at 23.13 GMT, 15.13 PT

Earlier in the day, Azure had reported "an issue with Storage in North Central US," according to a status dashboard one of our vultures was able to reach.

"We are actively investigating this issue and assessing its impact to our customers. Further updates will be published to keep you apprised of the impact. We apologize for any inconvenience this causes our customers," Microsoft wrote at 9.15pm UTC.

Boost IT visibility and business value

More from The Register

next story
Pay to play: The hidden cost of software defined everything
Enter credit card details if you want that system you bought to actually be useful
HP busts out new ProLiant Gen9 servers
Think those are cool? Wait till you get a load of our racks
Shoot-em-up: Sony Online Entertainment hit by 'large scale DDoS attack'
Games disrupted as firm struggles to control network
Community chest: Storage firms need to pay open-source debts
Samba implementation? Time to get some devs on the job
Silicon Valley jolted by magnitude 6.1 quake – its biggest in 25 years
Did the earth move for you at VMworld – oh, OK. It just did. A lot
Gamma's not a goner! UK ISP sorts out major outage
Says BT is the root of the problem
prev story

Whitepapers

Gartner critical capabilities for enterprise endpoint backup
Learn why inSync received the highest overall rating from Druva and is the top choice for the mobile workforce.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.