Feeds

Barclays says soz for titsup website, bank app

'Isolated server' blamed for web wobble, cause of app crap 'unknown'

Choosing a cloud hosting partner with confidence

Barclays UK has spent this morning on Twitter apologising to customers frustrated by a crashed banking app and online outage that occurred over the past two consecutive days.

The bank turned a day of rest - for most of us anyway - into a stress-fest for its loyal punters who woke up on Sunday morning unable to use the mobile app.

The PR team, which has gone into overdrive today, told us the first outage was planned just not for as as long as it occurred - from 2.30 am until 1pm

"Maintenance took longer than we anticipated," said the Barclays mouthpiece, adding, "We have no further details."

Customers then enjoyed more than a whole day's uninterrupted service before the online antics began again yesterday evening for three hours from 8.30pm GMT.

"We experienced an isolated server problem last night that was quickly resolved," the Barclays PR man said.

Not quickly enough for some customers' taste. Those disgruntled folk took to Twitter to complain about the downtime and what they saw as a lack of updates from Barclays.

User Emma Davis suggested to the bank: "Some comms would be good! Sadly, best laid plans to avoid charges elsewhere required payment tonight".

Another customer, Peter Ryan - not the HP EMEA MD - said he too had been unable to log in, quipping: "Could really use some kind of life sign from you guys".

Julian Thomas said "it's 2013" and asked "how does this still happen? Where is your fail safe? Time to switch banks?"

Sadly other banks are not immune to the odd bit of unscheduled downtime.

Barclays did tweet about its digital woes when the problems arose last night, saying it was working to restore services and apologising for the inconvenience.

The spokesman said it took to Twitter to "alert customers as quickly as possible", and the team have been apologising to individuals all morn.

The fact is that users want issues rectified immediately in the online world and a regular commentary on what is being done to fix the situation.

Steve Brazier, CEO at channel analysts Canalys, said at its annual forum in Barcelona last month, that businesses need to become digital "24 hours a day, seven days a week".

He used an example of a disgruntled BA passenger in the US that lost his luggage and bought a promoted Tweet that went viral and ran while the airline's comms team slept.

"BA does customer service by telephone and operates European hours, this went all night without BA being aware of what happened. They need to become a digital company, the old world no longer applies," he said. ®

Remote control for virtualized desktops

More from The Register

next story
Bada-Bing! Mozilla flips Firefox to YAHOO! for search
Microsoft system will be the default for browser in US until 2020
NSA mass spying reform KILLED by US Senators
Democrats needed just TWO more votes to keep alive bill reining in some surveillance
Be real, Apple: In-app goodie grab games AREN'T FREE – EU
Cupertino stands down after Euro legal threats
'Cleantech' a dirty word for VCs? RUBBISH!
They just think the current schemes are terrible
prev story

Whitepapers

Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.
Top 5 reasons to deploy VMware with Tegile
Data demand and the rise of virtualization is challenging IT teams to deliver storage performance, scalability and capacity that can keep up, while maximizing efficiency.