Feeds

Barclays says soz for titsup website, bank app

'Isolated server' blamed for web wobble, cause of app crap 'unknown'

Secure remote control for conventional and virtual desktops

Barclays UK has spent this morning on Twitter apologising to customers frustrated by a crashed banking app and online outage that occurred over the past two consecutive days.

The bank turned a day of rest - for most of us anyway - into a stress-fest for its loyal punters who woke up on Sunday morning unable to use the mobile app.

The PR team, which has gone into overdrive today, told us the first outage was planned just not for as as long as it occurred - from 2.30 am until 1pm

"Maintenance took longer than we anticipated," said the Barclays mouthpiece, adding, "We have no further details."

Customers then enjoyed more than a whole day's uninterrupted service before the online antics began again yesterday evening for three hours from 8.30pm GMT.

"We experienced an isolated server problem last night that was quickly resolved," the Barclays PR man said.

Not quickly enough for some customers' taste. Those disgruntled folk took to Twitter to complain about the downtime and what they saw as a lack of updates from Barclays.

User Emma Davis suggested to the bank: "Some comms would be good! Sadly, best laid plans to avoid charges elsewhere required payment tonight".

Another customer, Peter Ryan - not the HP EMEA MD - said he too had been unable to log in, quipping: "Could really use some kind of life sign from you guys".

Julian Thomas said "it's 2013" and asked "how does this still happen? Where is your fail safe? Time to switch banks?"

Sadly other banks are not immune to the odd bit of unscheduled downtime.

Barclays did tweet about its digital woes when the problems arose last night, saying it was working to restore services and apologising for the inconvenience.

The spokesman said it took to Twitter to "alert customers as quickly as possible", and the team have been apologising to individuals all morn.

The fact is that users want issues rectified immediately in the online world and a regular commentary on what is being done to fix the situation.

Steve Brazier, CEO at channel analysts Canalys, said at its annual forum in Barcelona last month, that businesses need to become digital "24 hours a day, seven days a week".

He used an example of a disgruntled BA passenger in the US that lost his luggage and bought a promoted Tweet that went viral and ran while the airline's comms team slept.

"BA does customer service by telephone and operates European hours, this went all night without BA being aware of what happened. They need to become a digital company, the old world no longer applies," he said. ®

Beginner's guide to SSL certificates

More from The Register

next story
Bladerunner sequel might actually be good. Harrison Ford is in it
Go ahead, you're all clear, kid... Sorry, wrong film
Euro Parliament VOTES to BREAK UP GOOGLE. Er, OK then
It CANNA do it, captain.They DON'T have the POWER!
Musicians sue UK.gov over 'zero pay' copyright fix
Everyone else in Europe compensates us - why can't you?
I'll be back (and forward): Hollywood's time travel tribulations
Quick, call the Time Cops to sort out this paradox!
Megaupload overlord Kim Dotcom: The US HAS RADICALISED ME!
Now my lawyers have bailed 'cos I'm 'OFFICIALLY' BROKE
Forget Hillary, HP's ex CARLY FIORINA 'wants to be next US Prez'
Former CEO has political ambitions again, according to Washington DC sources
prev story

Whitepapers

Free virtual appliance for wire data analytics
The ExtraHop Discovery Edition is a free virtual appliance will help you to discover the performance of your applications across the network, web, VDI, database, and storage tiers.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
The total economic impact of Druva inSync
Examining the ROI enterprises may realize by implementing inSync, as they look to improve backup and recovery of endpoint data in a cost-effective manner.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Website security in corporate America
Find out how you rank among other IT managers testing your website's vulnerabilities.