Feeds

XtremIO in SSD brickup ballsup: 'We have seen over 150 ... so far'

Don't worry, failure rate is 'really a non-issue', says exec

5 things you didn’t know about cloud backup

An EMC exec has admitted that the SSDs inside the company's flagship XtremIO all-flash arrays have a high failure rate after installation.

According to a transcript The Register has seen, XtremIO chief technology officer Robin Ren said at an October EMC boot camp that the dead-on-arrival (DOA) rate is too high.

He said: “I am not too happy about our field hardware failure rate for many reasons. However, the vast majority of failures – we have seen over 150 X-Bricks so far – [pauses] in real customer environments … [and] another 200 systems internally. I think we have seen a lot of DOAs in terms of drives.”

He goes on: “I don’t know why they happen at such a high rate … to me I think it’s a pretty high rate.”

When asked about this, Ren told El Reg:

This is really a non-issue, but glad you asked and am happy to provide some context. My comment was simply addressing a question from the audience around SSD media reliability during an internal training session. This is one of those component issues that any array vendor in the industry would have had.

One of the cool things that we built into XtremIO is XDP, our data protection algorithm. So, even if a few drives do fail - which again, happens in any system - XDP protects the array and offers leading flash drive endurance. Again, it’s a non-issue.

Once these initial failed drives are replaced then the XtremIO SSDs work just fine, says EMC.

However, the high DOA rate may have been a factor in EMC putting XtremIO systems on limited and restricted availability for the past few months. ®

Build a business case: developing custom apps

More from The Register

next story
Microsoft: Azure isn't ready for biz-critical apps … yet
Microsoft will move its own IT to the cloud to avoid $200m server bill
Shoot-em-up: Sony Online Entertainment hit by 'large scale DDoS attack'
Games disrupted as firm struggles to control network
Silicon Valley jolted by magnitude 6.1 quake – its biggest in 25 years
Did the earth move for you at VMworld – oh, OK. It just did. A lot
VMware's high-wire balancing act: EVO might drag us ALL down
Get it right, EMC, or there'll be STORAGE CIVIL WAR. Mark my words
Forrester says it's time to give up on physical storage arrays
The physical/virtual storage tipping point may just have arrived
Better be Nimble, tech giants, or mutant upstarts will make off with your sales
Usual suspects struggling to create competing products
VMware vaporises vCHS hybrid cloud service
AnD yEt mOre cRazy cAps to dEal wIth
prev story

Whitepapers

A new approach to endpoint data protection
What is the best way to ensure comprehensive visibility, management, and control of information on both company-owned and employee-owned devices?
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Maximize storage efficiency across the enterprise
The HP StoreOnce backup solution offers highly flexible, centrally managed, and highly efficient data protection for any enterprise.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.