Feeds

Western Digital 'fesses up to Mavericks data loss mess

Cause of external drive SNAFU uncertain, apps pulled just in case

Top 5 reasons to deploy VMware with Tegile

Western Digital (WD) has pulled some versions of its data management software after users of external disk drives from Western Digital reported data loss after they upgrade their Macs to OS X Mavericks.

WD's forums are aflame with scarily-named threads like External Drives for Mac Experiencing Data Loss with Maverick OS, All data gone on My Book Studio II and My Book Essential 3TB Not in Finder.

The complaints in each are the same: drives don't mount and/or data is gone. Users say the problem hits WD My Book products, plus storage devices from Seagate and LaCie. USB, FireWire and Thunderbolt connections all experience the same issues. The problems could well hit business, as some of the affected products can be networked.

Nobody's quite sure if WD hardware or software is at fault. Some users report drives misbehaving even if they don't run WD software. Others are fingering WD Drive Manager, WD Raid Manager and WD SmartWare as the culprits.

WD is concerned enough to have taken those three apps down for now, and has issued the following advice:

“Until the issue is understood and the cause identified, WD strongly urges our customers to uninstall these software applications on their systems before updating to OS X Mavericks (10.9), or delay upgrading.”

A trawl through the forums suggests WD is going 1:1 with those affected by the mess. No timetable for a fix, or prognosis for those who feel data has disappeared, are apparent at the time of writing. ®

Beginner's guide to SSL certificates

More from The Register

next story
Ellison: Sparc M7 is Oracle's most important silicon EVER
'Acceleration engines' key to performance, security, Larry says
Oracle SHELLSHOCKER - data titan lists unpatchables
Database kingpin lists 32 products that can't be patched (yet) as GNU fixes second vuln
Lenovo to finish $2.1bn IBM x86 server gobble in October
A lighter snack than expected – but what's a few $100m between friends, eh?
Ello? ello? ello?: Facebook challenger in DDoS KNOCKOUT
Gets back up again after half an hour though
Hey, what's a STORAGE company doing working on Internet-of-Cars?
Boo - it's not a terabyte car, it's just predictive maintenance and that
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.