Feeds

Western Digital 'fesses up to Mavericks data loss mess

Cause of external drive SNAFU uncertain, apps pulled just in case

Securing Web Applications Made Simple and Scalable

Western Digital (WD) has pulled some versions of its data management software after users of external disk drives from Western Digital reported data loss after they upgrade their Macs to OS X Mavericks.

WD's forums are aflame with scarily-named threads like External Drives for Mac Experiencing Data Loss with Maverick OS, All data gone on My Book Studio II and My Book Essential 3TB Not in Finder.

The complaints in each are the same: drives don't mount and/or data is gone. Users say the problem hits WD My Book products, plus storage devices from Seagate and LaCie. USB, FireWire and Thunderbolt connections all experience the same issues. The problems could well hit business, as some of the affected products can be networked.

Nobody's quite sure if WD hardware or software is at fault. Some users report drives misbehaving even if they don't run WD software. Others are fingering WD Drive Manager, WD Raid Manager and WD SmartWare as the culprits.

WD is concerned enough to have taken those three apps down for now, and has issued the following advice:

“Until the issue is understood and the cause identified, WD strongly urges our customers to uninstall these software applications on their systems before updating to OS X Mavericks (10.9), or delay upgrading.”

A trawl through the forums suggests WD is going 1:1 with those affected by the mess. No timetable for a fix, or prognosis for those who feel data has disappeared, are apparent at the time of writing. ®

The Essential Guide to IT Transformation

More from The Register

next story
Manic malware Mayhem spreads through Linux, FreeBSD web servers
And how Google could cripple infection rate in a second
EU's top data cops to meet Google, Microsoft et al over 'right to be forgotten'
Plan to hammer out 'coherent' guidelines. Good luck chaps!
US judge: YES, cops or feds so can slurp an ENTIRE Gmail account
Crooks don't have folders labelled 'drug records', opines NY beak
FLAPE – the next BIG THING in storage
Find cold data with flash, transmit it from tape
Seagate chances ARM with NAS boxes for the SOHO crowd
There's an Atom-powered offering, too
Intel teaches Oracle how to become the latest and greatest Xeon Whisperer
E7-8895 v2 chips are best of the bunch, and with firmware-unlocked speed control
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Mobile application security vulnerability report
The alarming realities regarding the sheer number of applications vulnerable to attack, and the most common and easily addressable vulnerability errors.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.