Feeds

Western Digital 'fesses up to Mavericks data loss mess

Cause of external drive SNAFU uncertain, apps pulled just in case

3 Big data security analytics techniques

Western Digital (WD) has pulled some versions of its data management software after users of external disk drives from Western Digital reported data loss after they upgrade their Macs to OS X Mavericks.

WD's forums are aflame with scarily-named threads like External Drives for Mac Experiencing Data Loss with Maverick OS, All data gone on My Book Studio II and My Book Essential 3TB Not in Finder.

The complaints in each are the same: drives don't mount and/or data is gone. Users say the problem hits WD My Book products, plus storage devices from Seagate and LaCie. USB, FireWire and Thunderbolt connections all experience the same issues. The problems could well hit business, as some of the affected products can be networked.

Nobody's quite sure if WD hardware or software is at fault. Some users report drives misbehaving even if they don't run WD software. Others are fingering WD Drive Manager, WD Raid Manager and WD SmartWare as the culprits.

WD is concerned enough to have taken those three apps down for now, and has issued the following advice:

“Until the issue is understood and the cause identified, WD strongly urges our customers to uninstall these software applications on their systems before updating to OS X Mavericks (10.9), or delay upgrading.”

A trawl through the forums suggests WD is going 1:1 with those affected by the mess. No timetable for a fix, or prognosis for those who feel data has disappeared, are apparent at the time of writing. ®

SANS - Survey on application security programs

More from The Register

next story
This time it's 'Personal': new Office 365 sub covers just two devices
Redmond also brings Office into Google's back yard
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Bored with trading oil and gold? Why not flog some CLOUD servers?
Chicago Mercantile Exchange plans cloud spot exchange
Just what could be inside Dropbox's new 'Home For Life'?
Biz apps, messaging, photos, email, more storage – sorry, did you think there would be cake?
IT bods: How long does it take YOU to train up on new tech?
I'll leave my arrays to do the hard work, if you don't mind
Amazon reveals its Google-killing 'R3' server instances
A mega-memory instance that never forgets
Cisco reps flog Whiptail's Invicta arrays against EMC and Pure
Storage reseller report reveals who's selling what
prev story

Whitepapers

Designing a defence for mobile apps
In this whitepaper learn the various considerations for defending mobile applications; from the mobile application architecture itself to the myriad testing technologies needed to properly assess mobile applications risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.