Feeds

Western Digital 'fesses up to Mavericks data loss mess

Cause of external drive SNAFU uncertain, apps pulled just in case

Boost IT visibility and business value

Western Digital (WD) has pulled some versions of its data management software after users of external disk drives from Western Digital reported data loss after they upgrade their Macs to OS X Mavericks.

WD's forums are aflame with scarily-named threads like External Drives for Mac Experiencing Data Loss with Maverick OS, All data gone on My Book Studio II and My Book Essential 3TB Not in Finder.

The complaints in each are the same: drives don't mount and/or data is gone. Users say the problem hits WD My Book products, plus storage devices from Seagate and LaCie. USB, FireWire and Thunderbolt connections all experience the same issues. The problems could well hit business, as some of the affected products can be networked.

Nobody's quite sure if WD hardware or software is at fault. Some users report drives misbehaving even if they don't run WD software. Others are fingering WD Drive Manager, WD Raid Manager and WD SmartWare as the culprits.

WD is concerned enough to have taken those three apps down for now, and has issued the following advice:

“Until the issue is understood and the cause identified, WD strongly urges our customers to uninstall these software applications on their systems before updating to OS X Mavericks (10.9), or delay upgrading.”

A trawl through the forums suggests WD is going 1:1 with those affected by the mess. No timetable for a fix, or prognosis for those who feel data has disappeared, are apparent at the time of writing. ®

The essential guide to IT transformation

More from The Register

next story
The Return of BSOD: Does ANYONE trust Microsoft patches?
Sysadmins, you're either fighting fires or seen as incompetents now
Microsoft: Azure isn't ready for biz-critical apps … yet
Microsoft will move its own IT to the cloud to avoid $200m server bill
Oracle reveals 32-core, 10 BEEELLION-transistor SPARC M7
New chip scales to 1024 cores, 8192 threads 64 TB RAM, at speeds over 3.6GHz
Docker kicks KVM's butt in IBM tests
Big Blue finds containers are speedy, but may not have much room to improve
US regulators OK sale of IBM's x86 server biz to Lenovo
Now all that remains is for gov't offices to ban the boxes
Gartner's Special Report: Should you believe the hype?
Enough hot air to carry a balloon to the Moon
Flash could be CHEAPER than SAS DISK? Come off it, NetApp
Stats analysis reckons we'll hit that point in just three years
Dell The Man shrieks: 'We've got a Bitcoin order, we've got a Bitcoin order'
$50k of PowerEdge servers? That'll be 85 coins in digi-dosh
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.