Feeds

Samsung GROVELS ABJECTLY to Chinese state media

It's 'CCTV', but not as you know it

Choosing a cloud hosting partner with confidence

Samsung has apologised to China following an investigation by amusingly-named state telly channel CCTV, showing the South Korean firm's deference to the world's biggest market.

The problem outlined on the programme appears to affect Samsung models including the Galaxy S3 and Note 2, apparently damaging the storage memory controller (eMMC) chip. Instances are rare, but repairs should come under warranty.

There's an unofficial app to test for vulnerability, but CCTV broadcast a half-hour investigation which has provoked a media storm and prompted the apology.

CCTV shows what's in store for Samsung, with pictures for the hard of thinking

That apology is in Chinese, but Google Translate tells us Samsung hopes an over-the-air update will fix most of the problems, and that it will refund anyone who paid for a repair which should have come under warranty - CCTV having gathered evidence of some people being charged for the fix.

Samsung will also give a full refund to anyone whose phone is still failing after two repairs, and will extend the warranty for a year just to make sure everyone is covered. But it’s the apology itself which is most important as Samsung demonstrates its willingness to do business in China.

Tech In Asia puts the point most succinctly:

"CCTV has blown a minor defect way out of proportion."

Neither is it the first time CCTV has been used to bully foreign brands, with its investigation into unfair practices by Apple (offering repairs in China, while it replaces faulty goods in Western shops) prompting an apology from Tim Cook himself.

Samsung's apology isn't signed, but the message is clear: “We are very keen to do business in China, and if that means bending like a willow, then that's what we'll do.” ®

Remote control for virtualized desktops

More from The Register

next story
NOKIA - Not FINNished yet! BEHOLD the somewhat DULL MYSTERY DEVICE!
N1 mini-'slab to plop into crowded pond next year
The Nokia ENIGMA THING and its SECRET, TERRIBLE purpose
Finnish firm coyly exposes mystery product – and WE NO what it is
Heyyy! NICE e-bracelet you've got there ... SHAME if someone were to SUBPOENA it
Court pops open cans of worms and whup-ass in Fitbit case
SLURP! Flick your TONGUE around our LOLLIPOP – Google
Android 5 is coming – IF you're lucky enough to have the right gadget
Nokia's N1 fondleslab's HIDDEN BRILLIANCE: The 'Z Launcher'
Sugarcoating Android's Lollipop makes tab easier to swallow
Space Commanders rebel as Elite:Dangerous kills offline mode
Frontier cops an epic kicking in its own forums ahead of December revival
prev story

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Choosing a cloud hosting partner with confidence
Download Choosing a Cloud Hosting Provider with Confidence to learn more about cloud computing - the new opportunities and new security challenges.
New hybrid storage solutions
Tackling data challenges through emerging hybrid storage solutions that enable optimum database performance whilst managing costs and increasingly large data stores.