Feeds

Samsung GROVELS ABJECTLY to Chinese state media

It's 'CCTV', but not as you know it

Internet Security Threat Report 2014

Samsung has apologised to China following an investigation by amusingly-named state telly channel CCTV, showing the South Korean firm's deference to the world's biggest market.

The problem outlined on the programme appears to affect Samsung models including the Galaxy S3 and Note 2, apparently damaging the storage memory controller (eMMC) chip. Instances are rare, but repairs should come under warranty.

There's an unofficial app to test for vulnerability, but CCTV broadcast a half-hour investigation which has provoked a media storm and prompted the apology.

CCTV shows what's in store for Samsung, with pictures for the hard of thinking

That apology is in Chinese, but Google Translate tells us Samsung hopes an over-the-air update will fix most of the problems, and that it will refund anyone who paid for a repair which should have come under warranty - CCTV having gathered evidence of some people being charged for the fix.

Samsung will also give a full refund to anyone whose phone is still failing after two repairs, and will extend the warranty for a year just to make sure everyone is covered. But it’s the apology itself which is most important as Samsung demonstrates its willingness to do business in China.

Tech In Asia puts the point most succinctly:

"CCTV has blown a minor defect way out of proportion."

Neither is it the first time CCTV has been used to bully foreign brands, with its investigation into unfair practices by Apple (offering repairs in China, while it replaces faulty goods in Western shops) prompting an apology from Tim Cook himself.

Samsung's apology isn't signed, but the message is clear: “We are very keen to do business in China, and if that means bending like a willow, then that's what we'll do.” ®

Beginner's guide to SSL certificates

Whitepapers

Designing and building an open ITOA architecture
Learn about a new IT data taxonomy defined by the four data sources of IT visibility: wire, machine, agent, and synthetic data sets.
5 critical considerations for enterprise cloud backup
Key considerations when evaluating cloud backup solutions to ensure adequate protection security and availability of enterprise data.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Protecting against web application threats using SSL
SSL encryption can protect server‐to‐server communications, client devices, cloud resources, and other endpoints in order to help prevent the risk of data loss and losing customer trust.