Feeds

Samsung GROVELS ABJECTLY to Chinese state media

It's 'CCTV', but not as you know it

Business security measures using SSL

Samsung has apologised to China following an investigation by amusingly-named state telly channel CCTV, showing the South Korean firm's deference to the world's biggest market.

The problem outlined on the programme appears to affect Samsung models including the Galaxy S3 and Note 2, apparently damaging the storage memory controller (eMMC) chip. Instances are rare, but repairs should come under warranty.

There's an unofficial app to test for vulnerability, but CCTV broadcast a half-hour investigation which has provoked a media storm and prompted the apology.

CCTV shows what's in store for Samsung, with pictures for the hard of thinking

That apology is in Chinese, but Google Translate tells us Samsung hopes an over-the-air update will fix most of the problems, and that it will refund anyone who paid for a repair which should have come under warranty - CCTV having gathered evidence of some people being charged for the fix.

Samsung will also give a full refund to anyone whose phone is still failing after two repairs, and will extend the warranty for a year just to make sure everyone is covered. But it’s the apology itself which is most important as Samsung demonstrates its willingness to do business in China.

Tech In Asia puts the point most succinctly:

"CCTV has blown a minor defect way out of proportion."

Neither is it the first time CCTV has been used to bully foreign brands, with its investigation into unfair practices by Apple (offering repairs in China, while it replaces faulty goods in Western shops) prompting an apology from Tim Cook himself.

Samsung's apology isn't signed, but the message is clear: “We are very keen to do business in China, and if that means bending like a willow, then that's what we'll do.” ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Oi, Tim Cook. Apple Watch. I DARE you to tell me, IN PERSON, that it's secure
State attorney demands Apple CEO bows the knee to him
4K-ing excellent TV is on its way ... in its own sweet time, natch
For decades Hollywood actually binned its 4K files. Doh!
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
DARPA-backed jetpack prototype built to make soldiers run faster
4 Minute Mile project hatched to speed up tired troops
Hey, Mac fanbois. HGST wants you drooling over its HUGE desktop RACK
What vast digital media repository could possibly need 64 TERABYTES?
Apple's Watch is basically electric perfume
It isn't just me-too Apple that's lost its lustre: Gadget mania is over
In a spin: Samsung accuses LG exec of washing machine SABOTAGE
Rival electronic giant tries to iron out allegations
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Protecting users from Firesheep and other Sidejacking attacks with SSL
Discussing the vulnerabilities inherent in Wi-Fi networks, and how using TLS/SSL for your entire site will assure security.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.