Feeds

Sloppy call data gets Telstra an ACMA wrist-slap

Double-billing on international roaming

The Power of One Infographic

Telstra is on notice that its data roaming billing isn't up to scratch, courtesy the Australian Communications and Media Authority.

At fault : billing systems with a persistent penchant for plugging multiple flagfall fees on a single data session. This, the ACMA says, put the incumbent in breach of the Telecommunications Consumer Protection Code.

Telstra's fault was that international carriers were incorrectly marking the billing data they were handing (via a clearing-house) to Telstra, and Telstra didn't spot the problem. By presenting long-duration data sessions as multiple sessions, the international partners put Telstra in the position of charging the multiple flagfalls.

Showing just how this kind of stuff can accumulate: when it discovered the problem in 2012, Telstra told the ACMA that $AU30 million was involved, with more than 260,000 customers affected between October 2006 and April 2012.

This alone may not have been enough to make the ACMA put Telstra under a warning. However, the authority's investigation notes that Telstra had customer complaints on file which, if properly investigated, would have identified the problem:

“It is the ACMA’s view that had Telstra investigated any of these three complaints, it would have discovered that the customers in question had been overcharged because of flaws in the data provided by the clearing house and could then have taken steps to prevent any further related overcharging,” the authority writes.

However, because the carrier got in touch with the affected customers and provided refunds, the ACMA has issued a notice, but not imposed any other penalty. ®

The Power of One Brief: Top reasons to choose HP BladeSystem

More from The Register

next story
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
UK Parliament rubber-stamps EMERGENCY data grab 'n' keep bill
Just 49 MPs oppose Drip's rushed timetable
MPs wave through Blighty's 'EMERGENCY' surveillance laws
Only 49 politcos voted against DRIP bill
EU's top data cops to meet Google, Microsoft et al over 'right to be forgotten'
Plan to hammer out 'coherent' guidelines. Good luck chaps!
US judge: YES, cops or feds so can slurp an ENTIRE Gmail account
Crooks don't have folders labelled 'drug records', opines NY beak
Delaware pair nabbed for getting saucy atop Mexican eatery
Burrito meets soft taco in alleged rooftop romp outrage
LightSquared backer sues FCC over spectrum shindy
Why, we might as well have been buying AIR
'Two-speed internet' storm turns FCC.gov into zero-speed website
Deadline for comments on net neutrality shake-up extended to Friday
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Mobile application security vulnerability report
The alarming realities regarding the sheer number of applications vulnerable to attack, and the most common and easily addressable vulnerability errors.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.