Feeds

Data-centre biz Phoenix NAP's storage takes a nap, service goes titsup

Euro public cloud gear down for hours

The essential guide to IT transformation

Faulty hardware at data-centre operator Phoenix NAP has knackered storage systems for customers' virtual machines.

A message on the cloud-hosting biz's status page blamed the outage on equipment at its data centre in Amsterdam. The service fell over at 5pm MST, or midnight UK time, on Tuesday.

Amsterdam is one of three Phoenix NAP data centers, the others being in Asburn, Virginia, and the company’s home down of Phoenix, Arizona. The outage is understood to have affected customers as far afield as the Philippines.

A message on Phoenix NAP’s status page posted last night stated that its engineering teams “are currently working to resolve this issue as soon as possible. We will provide you with an update as soon as new information becomes available”.

By this morning, there was no solution in sight and the company had resorted to calling in the server manufacture to diagnose the problem and find a fix to restore customers’ VM services. Neither the server maker nor the type of machine were identified by the company in its status update.

The company issued an apology for the delayed fix: “We apologize for the extended interruption in service you might be experiencing during this outage. services to your [virtual machines].” It also promised to provide updates via the status page. ®

Boost IT visibility and business value

More from The Register

next story
Pay to play: The hidden cost of software defined everything
Enter credit card details if you want that system you bought to actually be useful
Shoot-em-up: Sony Online Entertainment hit by 'large scale DDoS attack'
Games disrupted as firm struggles to control network
HP busts out new ProLiant Gen9 servers
Think those are cool? Wait till you get a load of our racks
Silicon Valley jolted by magnitude 6.1 quake – its biggest in 25 years
Did the earth move for you at VMworld – oh, OK. It just did. A lot
VMware's high-wire balancing act: EVO might drag us ALL down
Get it right, EMC, or there'll be STORAGE CIVIL WAR. Mark my words
Forrester says it's time to give up on physical storage arrays
The physical/virtual storage tipping point may just have arrived
prev story

Whitepapers

Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Backing up distributed data
Eliminating the redundant use of bandwidth and storage capacity and application consolidation in the modern data center.
The essential guide to IT transformation
ServiceNow discusses three IT transformations that can help CIOs automate IT services to transform IT and the enterprise
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.