Feeds

Xerox begins rolling out patches for jumbled-numbers copier glitch

Innumerate devices enlighted by downloadable fix

High performance access to file storage

Two weeks after it was first made aware of the problem, Xerox has begun rolling out a fix for a software glitch that caused numbers in documents scanned by certain of its WorkCentre multi-function printers (MFPs) to come up garbled.

"Our engineering team has been working around the clock to deliver the patch," Xerox wrote in a blog post on Thursday. "We have conducted extensive testing both in our labs and in the field to assure a quality result and an easy installation."

As reported earlier by El Reg, the glitch can cause certain digits to be transposed when documents are scanned in as PDFs. A "6" might become an "8," for example – a potential nightmare for accountants and others who rely on copies of spreadsheets and similarly number-heavy documents.

Xerox says it has determined that the bug only crops up when scanning what it terms "stress documents" – documents containing very small type, for example, or other problems that make them hard to read with the naked eye.

False copied numbers from Xerox

The new patch restores some Xerox multi-function machines' attention to detail

Initially, Xerox had thought the copier problem could be fixed by changing certain settings. Upon further investigation, however, that turned out not to be the case, and the self-styled "Document Company" warned customers that producing a patch for the bug could take weeks.

It will take at least a few more days to patch all of the affected devices, but some lucky few Xerox customers could begin updating their printers on Thursday after the company issued its first round of patches.

The first devices to get the fix include the Xerox ConnectKey, WorkCentre 75xx, WorkCentre 57xx and ColorQube 93xx families.

Xerox says it will release patches for "the remainder of the affected products" – the company told the BBC in early August that 14 models were affected, in all – in its next round of fixes, which it hopes to ship the week of August 26.

To further simplify the patch process, Xerox has created a one-stop website at www.xerox.com/scanpatch where customers can download both the appropriate patches and support documents explaining how to apply them. Xerox says customers can either download and install the patches themselves or contact local service or support reps to take care of it. ®

High performance access to file storage

More from The Register

next story
Report: Apple seeking to raise iPhone 6 price by a HUNDRED BUCKS
'Well, that 5c experiment didn't go so well – let's try the other direction'
Microsoft lobs pre-release Windows Phone 8.1 at devs who dare
App makers can load it before anyone else, but if they do they're stuck with it
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Nvidia gamers hit trifecta with driver, optimizer, and mobile upgrades
Li'l Shield moves up to Android 4.4.2 KitKat, GameStream comes to notebooks
AMD unveils Godzilla's graphics card – 'the world's fastest, period'
The Radeon R9 295X2: Water-cooled, 5,632 stream processors, 11.5TFLOPS
FOUR DAYS: That's how long it took to crack Galaxy S5 fingerscanner
Sammy's newbie cooked slower than iPhone, also costs more to build
Sony battery recall as VAIO goes out with a bang, not a whimper
The perils of having Panasonic as a partner
NORKS' own smartmobe pegged as Chinese landfill Android
Fake kit in the hermit kingdom? That's just Kim Jong-un-believable!
Gimme a high S5: Samsung Galaxy S5 puts substance over style
Biometrics and kid-friendly mode in back-to-basics blockbuster
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
HP ArcSight ESM solution helps Finansbank
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.