Feeds

Xerox begins rolling out patches for jumbled-numbers copier glitch

Innumerate devices enlighted by downloadable fix

Business security measures using SSL

Two weeks after it was first made aware of the problem, Xerox has begun rolling out a fix for a software glitch that caused numbers in documents scanned by certain of its WorkCentre multi-function printers (MFPs) to come up garbled.

"Our engineering team has been working around the clock to deliver the patch," Xerox wrote in a blog post on Thursday. "We have conducted extensive testing both in our labs and in the field to assure a quality result and an easy installation."

As reported earlier by El Reg, the glitch can cause certain digits to be transposed when documents are scanned in as PDFs. A "6" might become an "8," for example – a potential nightmare for accountants and others who rely on copies of spreadsheets and similarly number-heavy documents.

Xerox says it has determined that the bug only crops up when scanning what it terms "stress documents" – documents containing very small type, for example, or other problems that make them hard to read with the naked eye.

False copied numbers from Xerox

The new patch restores some Xerox multi-function machines' attention to detail

Initially, Xerox had thought the copier problem could be fixed by changing certain settings. Upon further investigation, however, that turned out not to be the case, and the self-styled "Document Company" warned customers that producing a patch for the bug could take weeks.

It will take at least a few more days to patch all of the affected devices, but some lucky few Xerox customers could begin updating their printers on Thursday after the company issued its first round of patches.

The first devices to get the fix include the Xerox ConnectKey, WorkCentre 75xx, WorkCentre 57xx and ColorQube 93xx families.

Xerox says it will release patches for "the remainder of the affected products" – the company told the BBC in early August that 14 models were affected, in all – in its next round of fixes, which it hopes to ship the week of August 26.

To further simplify the patch process, Xerox has created a one-stop website at www.xerox.com/scanpatch where customers can download both the appropriate patches and support documents explaining how to apply them. Xerox says customers can either download and install the patches themselves or contact local service or support reps to take care of it. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Oi, Tim Cook. Apple Watch. I DARE you to tell me, IN PERSON, that it's secure
State attorney demands Apple CEO bows the knee to him
4K-ing excellent TV is on its way ... in its own sweet time, natch
For decades Hollywood actually binned its 4K files. Doh!
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
DARPA-backed jetpack prototype built to make soldiers run faster
4 Minute Mile project hatched to speed up tired troops
Hey, Mac fanbois. HGST wants you drooling over its HUGE desktop RACK
What vast digital media repository could possibly need 64 TERABYTES?
Apple's Watch is basically electric perfume
It isn't just me-too Apple that's lost its lustre: Gadget mania is over
In a spin: Samsung accuses LG exec of washing machine SABOTAGE
Rival electronic giant tries to iron out allegations
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Protecting users from Firesheep and other Sidejacking attacks with SSL
Discussing the vulnerabilities inherent in Wi-Fi networks, and how using TLS/SSL for your entire site will assure security.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.