Feeds

'Database failure ate my data' – Salesforce customer

We're working on it, says cloudy services pusher

Protecting against web application threats using SSL

An apparent database corruption is being blamed for nearly five hours of severe disruption for Salesforce customers last week.

Users running their applications on Salesforce’s EU3 instance experienced blackouts and intermittent service between 6.21pm and 11.36pm on 5 August.

Salesforce at the time promised customers a "detailed root-cause message".

Since then, however, a user has contacted The Reg to tell us the source of the problem was a corrupted database and claimed that some people had lost their data - albeit just one hour of data – for good.

We were told that rather than announce this to the world, Salesforce had been having a quiet word with those affected to inform them their data has permanently vanished.

The Reg was told Salesforce has had "limited disclosures" with "affected customers".

The reason for the wiped data, our source told us, was that Salesforce had reportedly been unable to bring back either the primary database that was in trouble or the disaster-recovery instance backup that shadowed it, and had to fall back on a backup version that was one-hour old – hence data recorded after that point was lost.

Salesforce would not confirm this version of events.

Salesforce did confirm to the The Reg that it was "working directly with the impacted customers to resolve any issues".

Asked what steps had been taken to prevent a repeat of the incident and whether those who’ve lost vital data would receive any compensation, Salesforce would not say. ®

Choosing a cloud hosting partner with confidence

More from The Register

next story
Wanna keep your data for 1,000 YEARS? No? Hard luck, HDS wants you to anyway
Combine Blu-ray and M-DISC and you get this monster
US boffins demo 'twisted radio' mux
OAM takes wireless signals to 32 Gbps
Google+ GOING, GOING ... ? Newbie Gmailers no longer forced into mandatory ID slurp
Mountain View distances itself from lame 'network thingy'
Apple flops out 2FA for iCloud in bid to stop future nude selfie leaks
Millions of 4chan users howl with laughter as Cupertino slams stable door
Students playing with impressive racks? Yes, it's cluster comp time
The most comprehensive coverage the world has ever seen. Ever
Run little spreadsheet, run! IBM's Watson is coming to gobble you up
Big Blue's big super's big appetite for big data in big clouds for big analytics
Seagate's triple-headed Cerberus could SAVE the DISK WORLD
... and possibly bring us even more HAMR time. Yay!
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.