Feeds

Did a bunch of bankers fax a stranger's sensitive privates to YOU?

Bank fined £75K for 3-year fail.. and, er, you've got a FAX MACHINE?

5 things you didn’t know about cloud backup

The Bank of Scotland has been hit by a £75,000 fine over a snafu that led to it repeatedly faxing customers’ account details to the wrong people.

Sensitive information included payslips, bank statements, account details and mortgage applications, along with customers’ names, addresses and contact details. The information was faxed to wrong numbers in a series of incidents over a three-year period starting in February 2009.

One third-party organisation reported receiving 21 documents in error over the three-year period, while a member of the public received a further 10 misdirected faxes. Both parties had fax numbers that differed by only one digit from the intended recipient, the fax machine of an internal Bank of Scotland department that routinely uploads documents onto the bank’s system.

Even after repeated complaints to the bank itself, the errors continued – eventually prompting the fed-up recipients to complain to data privacy watchdogs at the Information Commissioner’s Office (ICO).

The mistakes continued even during the ICO's investigation, which resulted in a sizeable fine against the bank (PDF), which is part of the Lloyds Banking Group.

"The Bank of Scotland has continually failed to address the problems raised over its insecure use of fax machines," said Stephen Eckersley, head of enforcement at the ICO, in a statement. "To send a person’s financial records to the wrong fax number once is careless. To do so continually over a three-year period, despite being aware of the problem, is unforgivable and in clear breach of the Data Protection Act.

"Let us not forget that this information would have been all a criminal would ever need to carry out identity fraud," he added. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
One HUNDRED FAMOUS LADIES exposed NUDE online
Celebrity women victimised as Apple iCloud accounts reportedly popped
Rubbish WPS config sees WiFi router keys popped in seconds
Another day, another way in to your home router
Goog says patch⁵⁰ your Chrome
64-bit browser loads cat vids FIFTEEN PERCENT faster!
NZ Justice Minister scalped as hacker leaks emails
Grab your popcorn: Subterfuge and slur disrupts election run up
HP: NORKS' cyber spying efforts actually a credible cyberthreat
'Sophisticated' spies, DIY tech and a TROLL ARMY – report
NIST to sysadmins: clean up your SSH mess
Too many keys, too badly managed
Scratched PC-dispatch patch patched, hatched in batch rematch
Windows security update fixed after triggering blue screens (and screams) of death
Researchers camouflage haxxor traps with fake application traffic
Honeypots sweetened to resemble actual workloads, complete with 'secure' logins
Attack flogged through shiny-clicky social media buttons
66,000 users popped by malicious Flash fudging add-on
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.