Feeds

Surface Pro for enterprise: We name the dates and the lucky partners

Also the Pros and cons (and quid Pro quo) of Pro for the pro

Top 5 reasons to deploy VMware with Tegile

The clock is ticking for Microsoft to get its house in order before Surface Pro launches in the UK business distribution channel in the middle of next month, say our people on the inside.

As revealed by El Chan this week, five resellers are talking to Microsoft execs in Redmond about stocking the slab: Misco, Insight, Kelway, SCC and Computacenter.

Microsoft initially kept schtumm, but then later issued a press release stating it will work with three distributors - Ingram Micro, Tech Data and Synnex - in the US to supply 10 authorised Surface biz resellers under the Microsoft Device Programme.

It added that channels will also be primed in other countries in the coming months, but gave no details.

But The Channel can reveal the UK launch date is set for 15 August, and Tech Data's local subsidiary Computer 2000 and rival Ingram Micro will act as wholesalers in Blighty.

Other Microsoft distributors will not get a whiff, neither will the thousands of Microsoft resellers not included in the first tranche of channel partners to get Surface. This has not gone down well.

Reseller partners are bursting with questions for Microsoft on the processes and procedures that corporate customers demand - which impacts the total cost of ownership beyond the initial box price.

The software titan said yesterday that resellers will be able to sell its extended warranty and accidental damage coverage, but potential partners want to know more.

"What is the warranty/ replacement process?" asked one. "HP takes all that pain away from the reseller. Microsoft will not scrimp but nobody knows how this will work".

On its website, Microsoft lists Surface as having a standard one year warranty and 90 days of technical support. It also offers a two year extended hardware warranty and technical support. It does not however reveal if the warranty offers back to base repairs, or a swap out.

Channel partners also raised other questions related to corporate standards including the critically important mean time before failure, the availability of spare parts and accessories, and if keyboards are available in different foreign languages.

"Multi-national companies need different versions," said one.

The device is considered the "best Windows tablet on the market, though that is not saying much at the moment. But Surface is more expensive than ultrabooks and the iPad is a better tablet," added one Channeleer.

"No corporate in their right mind will have Surface as a standard device unless these things are rolled out. Until they are it will remain a niche product," the reseller claimed.

Resellers had viewed tablets as a "big volume [sales] opportunity" said Alastair Edwards, principal analyst at Canalys - but he said research suggested this was not the case, at least in the small biz space.

He said tablets are not in fact productivity devices that are replacing PCs.

"Will there be large scale corporate wide deployments? I am not sure but SME research suggests this will not necessarily be the case".

Microsoft pointed to us to a blog post from Jenni Flinders, veep of US partner group, but she did not address the specific issues raised by channel partners. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Ex-US Navy fighter pilot MIT prof: Drones beat humans - I should know
'Missy' Cummings on UAVs, smartcars and dying from boredom
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
The 'fun-nification' of computer education – good idea?
Compulsory code schools, luvvies love it, but what about Maths and Physics?
Doctor Who's Flatline: Cool monsters, yes, but utterly limp subplots
We know what the Doctor does, stop going on about it already
'Cowardly, venomous trolls' threatened with TWO-YEAR sentences for menacing posts
UK government: 'Taking a stand against a baying cyber-mob'
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
Sysadmin with EBOLA? Gartner's issued advice to debug your biz
Start hoarding cleaning supplies, analyst firm says, and assume your team will scatter
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.