Feeds

Stock dips as fanbois complain of dodgy Wi-Fi on MacBook Air

Cupertino tells staffers 'Capture. Troubleshoot. Service. Now' - report

High performance access to file storage

Peak Apple Apple is investigating claims that new Macbook Air notebooks are suffering from crippling Wi-Fi connection problems.

Cupertino's latest creation, the Macbook Air, boasts an epic battery life, but customers are reporting terrible Wi-Fi problems.

Apple has reportedly confirmed the problems, in a briefing note to shop staff seen by 9 to 5 Mac.

The note apparently said:

In the United States, Apple Geniuses and Advisors should capture MacBook Air (13-inch, Mid 2013) and MacBook Air (11-inch, Mid 2013) computers with any Wi-Fi issues.

If the computer does not qualify for capture, troubleshoot for the specific issue. If necessary, arrange for service.

The Register has not been able to verify the existence of this note, as Apple's UK tentacle is being tight-lipped about the situation, but the wording suggests the fruity firm is taking the problem seriously.

The fruity firm's problems have been compounded by a stock price tumble into the sub-$400 danger zone.

Shares in the fruity firm plunged to a low of $398.05 yesterday, below the level that sets investors and shareholders shuddering. Shares then rallied slightly and closed at $402.54.

Any connectivity issue is likely to lie in the adoption of the 802.11ac Wi-Fi standard, which is expected to offer triple the speeds available from kit using the older 802.11n protocol.

On the official Apple forum, customers have been lining up to complain about the Wi-Fi connection.

One customer wrote: "I have a brand new Macbook Air which is able to connect to the internet for just a minute or two before suddenly it drops out. This is even though the signal still shows at full strength and all my other devices are still able to surf the net as per normal.

"This device is straight out of the box so no 3rd party applications have been installed. I heard that the Wi-Fi has been upgraded to 802.11n on this machine, could that be an issue?"

El Reg contacted all the London Apple stores, but were told that there had not yet been any returned Macbook Airs, even though they have been enormously popular.

Has your brand new Apple Macbook Air gone rotten? Let us know. ®

High performance access to file storage

More from The Register

next story
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
Broadband Secretary of SHEEP sensationally quits Cabinet
Maria Miller finally resigns over expenses row
Skype pimps pro-level broadcast service
Playing Cat and Mouse with the media
Beat it, freetards! Dyn to shut down no-cost dynamic DNS next month
... but don't worry, charter members, you're still in 'for life'
Like Google, Comcast might roll its own mobile voice network
Says anything's possible if regulators approve merger with Time Warner
EE dismisses DATA-BURNING glitch with Orange Mail app
Bug quietly slurps PAYG credit - yet EE denies it exists
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
HP ArcSight ESM solution helps Finansbank
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.