Brits' HSBC bank cards, net access goes TITSUP
Hi everyone! We're really sorry about this
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HSBC in the UK is suffering an unexplained outage across a number of systems today.
Brit customers have had their cards declined and experienced problems using internet banking and the fast balance app.
A spokesperson for the bank told The Reg: "We're aware that some customers are experiencing problems and we're looking into it."
The first tweets started rolling in the last hour to @HSBC_UK_Help asking the bank why customer transactions were being declined.
HSBC is having a few problems. My card was declied and customer service told me to call back in an hour as they're having a system problem.
— James Pain (@jamesepain) June 21, 2013
@HSBC_UK_Help I'm getting this message all morning. 'Sorry appears to be a system problem' - cant log on to Internet banking
— Lewis Skydro (@SkydroUK) June 21, 2013
@stainton153 @HSBC_UK_Help There seems to be some problem with the system,I just almost had heart failure because my card didn't work!
— Kyra Lennon (@KLennonWrites) June 21, 2013
The bank tweeted:
Hi everyone, we are aware that customers are experiencing issues, these are under investigation. We are sorry for any impact. ^MS
— HSBC UK Help (@HSBC_UK_Help) June 21, 2013
HSBC representatives have contacted the Reg saying that they believe the problems are fixed, but our readers continue to experience problems. ®
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