Feeds

O2 averts strike action over mass Capita outsourcing deal

Details of new agreement not yet released

Eight steps to building an HP BladeSystem

The Communication Workers' Union has called off its strike ballot, scheduled to close today, following a last-minute deal with O2 and outsourcing giant Capita, the details of which haven't been released.

The union called the ballot last week, following O2's announcement that call centre staff would be transferred to outsourcing giant Capita before the end of the year.

Those staff were promised two years of employment, but the CWU wanted assurances on the location of that employment and on what would happen beyond the guaranteed 24 months. Unsurprisingly, the union credits its public threat of strike action with having gotten workers what they wanted:

"Since the ballot opened, Telefonica and Capita have intensified discussions with us in an attempt to reach an agreement and to avoid industrial action. Today we have concluded negotiations on a package which includes job security; pay protection; protection on terms and conditions of employment; redeployment and union recognition."

No fewer than 1,000 O2 staff opted for redundancy rather than going to work for Capita. The mobe operator said at the time the “terms of [voluntary redundancy] have proved an attractive option for a number of people”.

During the negotiations, the union had managed to conjure Shadow Chancellor Ed Balls and Ivan Lewis MP (Labour, Bury South) to meet with Telefonica (the Spanish owners of the O2 brand) and argue the workers' case.

Given the CWU's previous stance – that the outsourcing was a betrayal of the staff who made the company great – The Register is keen to hear what assurances it has gained to prompt the withdrawal of the ballot. If the concessions are significant, then, at the very least, the union's public muscle-flexing has proved effective. ®

Maximizing your infrastructure through virtualization

More from The Register

next story
Airbus promises Wi-Fi – yay – and 3D movies (meh) in new A330
If the person in front reclines their seat, this could get interesting
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
UK Parliament rubber-stamps EMERGENCY data grab 'n' keep bill
Just 49 MPs oppose Drip's rushed timetable
Want to beat Verizon's slow Netflix? Get a VPN
Exec finds stream speed climbs when smuggled out
Samsung threatens to cut ties with supplier over child labour allegations
Vows to uphold 'zero tolerance' policy on underage workers
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Mobile application security vulnerability report
The alarming realities regarding the sheer number of applications vulnerable to attack, and the most common and easily addressable vulnerability errors.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.