Feeds

O2 averts strike action over mass Capita outsourcing deal

Details of new agreement not yet released

Beginner's guide to SSL certificates

The Communication Workers' Union has called off its strike ballot, scheduled to close today, following a last-minute deal with O2 and outsourcing giant Capita, the details of which haven't been released.

The union called the ballot last week, following O2's announcement that call centre staff would be transferred to outsourcing giant Capita before the end of the year.

Those staff were promised two years of employment, but the CWU wanted assurances on the location of that employment and on what would happen beyond the guaranteed 24 months. Unsurprisingly, the union credits its public threat of strike action with having gotten workers what they wanted:

"Since the ballot opened, Telefonica and Capita have intensified discussions with us in an attempt to reach an agreement and to avoid industrial action. Today we have concluded negotiations on a package which includes job security; pay protection; protection on terms and conditions of employment; redeployment and union recognition."

No fewer than 1,000 O2 staff opted for redundancy rather than going to work for Capita. The mobe operator said at the time the “terms of [voluntary redundancy] have proved an attractive option for a number of people”.

During the negotiations, the union had managed to conjure Shadow Chancellor Ed Balls and Ivan Lewis MP (Labour, Bury South) to meet with Telefonica (the Spanish owners of the O2 brand) and argue the workers' case.

Given the CWU's previous stance – that the outsourcing was a betrayal of the staff who made the company great – The Register is keen to hear what assurances it has gained to prompt the withdrawal of the ballot. If the concessions are significant, then, at the very least, the union's public muscle-flexing has proved effective. ®

Providing a secure and efficient Helpdesk

More from The Register

next story
Bono apologises for iTunes album dump
Megalomania, generosity and FEAR of irrelevance drove group to Apple deal
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
Doctor Who's Flatline: Cool monsters, yes, but utterly limp subplots
We know what the Doctor does, stop going on about it already
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
'Cowardly, venomous trolls' threatened with TWO-YEAR sentences for menacing posts
UK government: 'Taking a stand against a baying cyber-mob'
Arab States make play for greater government control of the internet
Nerds told to get lost in last-minute power grab bid at UN meeting
Zippy one-liners, broken promises: Doctor Who on the Orient Express
Series finally hits stride, but Clara's U-turn is baffling
Don't bother telling people if you lose their data, say Euro bods
You read that right – with the proviso that it's encrypted
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.