Feeds

O2 averts strike action over mass Capita outsourcing deal

Details of new agreement not yet released

Intelligent flash storage arrays

The Communication Workers' Union has called off its strike ballot, scheduled to close today, following a last-minute deal with O2 and outsourcing giant Capita, the details of which haven't been released.

The union called the ballot last week, following O2's announcement that call centre staff would be transferred to outsourcing giant Capita before the end of the year.

Those staff were promised two years of employment, but the CWU wanted assurances on the location of that employment and on what would happen beyond the guaranteed 24 months. Unsurprisingly, the union credits its public threat of strike action with having gotten workers what they wanted:

"Since the ballot opened, Telefonica and Capita have intensified discussions with us in an attempt to reach an agreement and to avoid industrial action. Today we have concluded negotiations on a package which includes job security; pay protection; protection on terms and conditions of employment; redeployment and union recognition."

No fewer than 1,000 O2 staff opted for redundancy rather than going to work for Capita. The mobe operator said at the time the “terms of [voluntary redundancy] have proved an attractive option for a number of people”.

During the negotiations, the union had managed to conjure Shadow Chancellor Ed Balls and Ivan Lewis MP (Labour, Bury South) to meet with Telefonica (the Spanish owners of the O2 brand) and argue the workers' case.

Given the CWU's previous stance – that the outsourcing was a betrayal of the staff who made the company great – The Register is keen to hear what assurances it has gained to prompt the withdrawal of the ballot. If the concessions are significant, then, at the very least, the union's public muscle-flexing has proved effective. ®

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Ex-US Navy fighter pilot MIT prof: Drones beat humans - I should know
'Missy' Cummings on UAVs, smartcars and dying from boredom
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
The 'fun-nification' of computer education – good idea?
Compulsory code schools, luvvies love it, but what about Maths and Physics?
Doctor Who's Flatline: Cool monsters, yes, but utterly limp subplots
We know what the Doctor does, stop going on about it already
'Cowardly, venomous trolls' threatened with TWO-YEAR sentences for menacing posts
UK government: 'Taking a stand against a baying cyber-mob'
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
Sysadmin with EBOLA? Gartner's issued advice to debug your biz
Start hoarding cleaning supplies, analyst firm says, and assume your team will scatter
Don't bother telling people if you lose their data, say Euro bods
You read that right – with the proviso that it's encrypted
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.