Feeds

Adobe's Creative Cloud fails at being a cloud

Sync feature suspended by Adobe FOR TWO WEEKS

  • alert
  • submit to reddit

Combat fraud and increase customer satisfaction

The file-syncing part of Adobe's new Creative Cloud family of technologies has been intermittently broken for a week, taking the "cloud" part out of Adobe's "Creative Cloud" redesign of its products. Now Adobe is suspending it "for the next couple of weeks" to make updates.

The sync feature, which means files being fiddled with on mobile devices such as tablets or in web browsers stay synced-up with desktops, has been out of action since May 15 at 6:02pm UTC, according to Adobe, but users have been reporting problems since Monday.

This means that one of – in Adobe's own words – the "core pieces" of its Creative Cloud "vision" doesn't work.

"With Connection, you'll be able to work where you want with the tools you've got at hand," Adobe crows. "Everything you create will seamlessly update across your devices."

Adobe announced on Friday that it was suspending the file-sync desktop preview "for the next couple of weeks while we finalize the updates for the initial full release."

Next month, we will launch the fully integrated version of our new Creative Cloud desktop application. As part of that transition, we are updating the server APIs and code that manages file sync. We had initially planned to take the preview offline next week for these updates, but some updates this week have caused instability in the service. We sincerely apologize for the inconvenience this may have caused you.

The file-syncing service launched in preview in November 2012 as one of the first components of Adobe's rentier capitalism cloud revamp. The sync component will have an incredibly important role in the future, given Adobe's announcement at the start of May of its plans to axe its boxed Creative Suite software entirely and move everything to the cloud.

"I just purchased Creative Cloud and I feel like half my 'toy' is broken! No fun at all!" one user wrote.

Adobe cloud connect fail

CLOUD. Kind of...

We asked Adobe whether they would compensate users for the downtime, exactly why the technology has failed, and why they didn't test the updates in a sandboxed environment while still giving paying punters access to the sync feature. At the time of writing they had not responded to any of these questions. ®

Combat fraud and increase customer satisfaction

More from The Register

next story
This time it's 'Personal': new Office 365 sub covers just two devices
Redmond also brings Office into Google's back yard
Kingston DataTraveler MicroDuo: Turn your phone into a 72GB beast
USB-usiness in the front, micro-USB party in the back
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
BOFH: Oh DO tell us what you think. *CLICK*
$%%&amp Oh dear, we've been cut *CLICK* Well hello *CLICK* You're breaking up...
AMD's 'Seattle' 64-bit ARM server chips now sampling, set to launch in late 2014
But they won't appear in SeaMicro Fabric Compute Systems anytime soon
Amazon reveals its Google-killing 'R3' server instances
A mega-memory instance that never forgets
Cisco reps flog Whiptail's Invicta arrays against EMC and Pure
Storage reseller report reveals who's selling what
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.