Feeds

Borked your iDevice? Pay EVEN MORE to have it fixed by Applecare

Or scream at their hapless techies on their forums

Internet Security Threat Report 2014

Cupertino is reportedly planning changes to Applecare with a move towards shop-based iDevice repairs and a lucrative subscription service scheme.

The AppleCare and AppleCare+ schemes look likely to be overhauled in America this autumn, with the altered services rolled out across the world afterwards.

Tara Bunch, an Apple vice president, is said to have told a "town-hall" meeting of employees that the fruity firm is changing its after-sales policies.

Repairs to iDevices will be carried out in-store, which could save Apple up to $1 billion. Currently, customers can pay a "swap out" fee to get a refurbished model. Instead staff will be given new equipment and more spare parts to allow them to carry out the repairs.

This move is likely to be welcomed by eco-warriors, as there is less waste involved, and customers too, because they may be able to keep their phone's contents.

Applecare will also be reconfigured, attaching the service to a customer, rather than a device, and paid on a monthly basis. Although full details are sketchy, this could mean customers can buy personal support for all their Apple products at the same time, rather than covering each one separately. This service would come with extended telephone support.

Speaking to AppleInsider, an anonymous Cupertino employee said: "The biggest announcement was the way repairs for iPhones will be handled soon. The way it is now, if almost anything is wrong with an iPhone, iPod, or iPad, the entire device is exchanged for a like-new, remanufactured device, whether brought into an Apple store or sent in for mail in repair. Now we are starting to actually repair the products and return the same device to the customer."

As well as the Applecare changes, Cupertino is rumoured to be looking to beef up its squad of 4,200 technical advisors, who work from home. This team is set to grow even more, despite numbers having doubled in the last year. There will also be more online support offered, with specially commissioned video content and websites designed to tackle common complaints.

Apple staff will be more active on forums, offering advice to the calm and collected commentators known to gather in them.

At the moment, Apple offers a one year limited warranty and 90 days of complimentary phone support. Applecare extends the warranty claim period to three years for computers and two for iDevices. ®

Internet Security Threat Report 2014

More from The Register

next story
Oi, Tim Cook. Apple Watch. I DARE you to tell me, IN PERSON, that it's secure
State attorney demands Apple CEO bows the knee to him
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Will BlackBerry make a comeback with its SQUARE smartphones?
Plus PC PIMs from company formerly known as RIM
Apple's iPhone 6 first-day sales are MEANINGLESS, mutters analyst
Big weekend queues only represent fruity firm's supply
Hey, Mac fanbois. HGST wants you drooling over its HUGE desktop RACK
What vast digital media repository could possibly need 64 TERABYTES?
Soundbites: News in brief from the Wi-Fi audiophile files
DTS and Sonos sing out but not off the same hymnsheet
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.