Feeds

TalkTalk's tiny package most certainly not 'best value', tuts watchdog

Oh, put it away

High performance access to file storage

TalkTalk has been ordered to never brag again about its "best value" broadband, telly and phone package after BSkyB complained to the ads watchdog.

The Advertising Standards Authority berated budget ISP TalkTalk for claiming its service was directly comparable to its rivals' products but at a lower price. In fact, TalkTalk's package didn't measure up to its competitors in terms of the number of channels available, and was simply a cheaper service.

The telco had thus wrongly boasted in a national press ad that it offered "Britain's best value unlimited TV, broadband and phone". The company tried to back up that claim in the small print by comparing its product with those from BT, Virgin Media and BSkyB.

The watchdog disagreed with the wording even after TalkTalk argued that punters would understand that "best value" referred to price, rather than a comparison of what was actually included in a package.

"[I]n our view a claim to provide the 'best value' product or service could imply a comparison restricted to price alone only if it was presented in such a way as to make that context clear to the consumers reading the ad," the regulator said.

The ASA also chided TalkTalk for prominently displaying in large font the words "unlimited TV", which appeared under the words "Britain's best value". The watchdog said in its ruling:

We understood that the TV element of Sky's triple play package included significantly more channels than TalkTalk's, some of which were pay channels, and considered consumers were unlikely to regard that element of the two packages as comparable.

Because the 'best value' claim was not adequately qualified to make clear it related to a comparison of package prices only, and because we understood that the features of the packages being compared were not in all cases comparable, we concluded that the claim 'Britain's best value unlimited TV broadband and phone compared to Sky, Virgin and BT' was misleading.

TalkTalk was told that the ad must not appear again in its current form and the biz must make it clear that - where "best value" claims are used - the ISP is making comparisons with its rivals on price alone. ®

High performance access to file storage

More from The Register

next story
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
Broadband Secretary of SHEEP sensationally quits Cabinet
Maria Miller finally resigns over expenses row
Skype pimps pro-level broadcast service
Playing Cat and Mouse with the media
Beat it, freetards! Dyn to shut down no-cost dynamic DNS next month
... but don't worry, charter members, you're still in 'for life'
Like Google, Comcast might roll its own mobile voice network
Says anything's possible if regulators approve merger with Time Warner
EE dismisses DATA-BURNING glitch with Orange Mail app
Bug quietly slurps PAYG credit - yet EE denies it exists
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
HP ArcSight ESM solution helps Finansbank
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.