Feeds

BlackBerry infrastructure hit by ANOTHER outage

Messages slip out from insular diehard community

  • alert
  • submit to reddit

Providing a secure and efficient Helpdesk

BlackBerry says an outage hit network customers today, but claims that services are getting back to normal.

UK readers told us that BlackBerry network services died at 10am this morning. BlackBerry confirmed the problems via Twitter three hours later and provided us with this statement:

We can confirm that our technical teams have addressed the issue and BlackBerry services are returning to normal levels.  We apologize to customers for any inconvenience. We take all service issues – no matter how small – very seriously and through constant monitoring and investigation we aim to ensure our network meets customer expectations.

"We’re seeing some backlogs, but suspect they might have solved," one BES customer told us.

Indian consumers have also been hit, Indian site IBN reports.

BlackBerry's network went down for most of a week in October 2011. The network spluttered again last year, and again in January.

Long term, TCOKARIM* is moving consumers away from the consumer-flavoured network offering. Devices based on its swanky new OS BB10 don't need specially provisioned SIMs, and sup data from the bundle you buy with your network, or WiFi. But many enterprises and public sector organisations rely on the Canadian network backbone. ®

*The Company Once Known As RIM.

Security for virtualized datacentres

More from The Register

next story
TEEN RAMPAGE: Kids in iPhone 6 'Will it bend' YouTube 'prank'
iPhones bent in Norwich? As if the place wasn't weird enough
Consumers agree to give up first-born child for free Wi-Fi – survey
This Herod network's ace – but crap reception in bullrushes
Crouching tiger, FAST ASLEEP dragon: Smugglers can't shift iPhone 6s
China's grey market reports 'sluggish' sales of Apple mobe
Sea-Me-We 5 construction starts
New sub cable to go live 2016
New EU digi-commish struggles with concepts of net neutrality
Oettinger all about the infrastructure – but not big on substance
PEAK IPV4? Global IPv6 traffic is growing, DDoS dying, says Akamai
First time the cache network has seen drop in use of 32-bit-wide IP addresses
EE coughs to BROKEN data usage metrics BLUNDER that short-changes customers
Carrier apologises for 'inflated' measurements cockup
Comcast: Help, help, FCC. Netflix and pals are EXTORTIONISTS
The others guys are being mean so therefore ... monopoly all good, yeah?
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.