Feeds

Amazon releases cloud Support API

Who needs a phone call when you can make an API call?

HP ProLiant Gen8: Integrated lifecycle automation

Amazon Web Services now lets customers file support requests via an API, and has deepened the links between its performance-management software and the rest of its cloud.

The release of the AWS Support API for Business or Enterprise support customers on Thursday lets cloud punters open cases, check on their status, and resolve cases programmatically – no dashboard required. It also makes capacity management available via the API by integrating with AWS Trusted Advisor.

"The AWS Support API also gives you access to best practices recommendations generated by the AWS Trusted Advisor. You can get the list of checks, access the latest results, and re-run the checks to refresh the results," the company wrote in a blog post.

"This has been a much requested feature for customers who wish to integrate support case management into their in-house ticketing systems, and with the release of Support API’s we have delivered on this request."

The API lets punters file cases, add notes to the tickets, describe severity levels, and add Trusted Advisor resource checks, among other capabilities. A full list of both Trusted Advisor and Support API commands is available online (PDF).

The API currently supports English and Japanese, and outputs its results in a JSON format. It is available immediately to all Business and Enterprise support customers.

By adding support for Trusted Advisor within the AWS Support API, Amazon is weaving the resource management and performance system further into its software stack, which puts third-party AWS support companies such as Newvem at a mild disadvantage.

But the availability of the API means developers can now write scripts to take information from their own case tracking and management systems and pass it into AWS support requests. Theoretically, this should allow simple if/then scripts to file support cases if certain parameters are met, but AWS had not responded to our queries about this at the time of writing.

Cloud cost analysis and management service CloudVertical said it would be "integrating fully" with the AWS Support API and layer tools on top to generate the data.

Though the API gives preference to Trusted Advisor by default, is also demonstrates AWS's ongoing efforts to weave its ecosystem of partners closer and closer to its cloud. At the time of writing, neither Microsoft nor Google had similar API schemes in place, though both companies are broadening their support options to maintain parity with Amazon – if only Bezos & Co would have the decency to stand still... ®

Reducing security risks from open source software

More from The Register

next story
Sysadmin Day 2014: Quick, there's still time to get the beers in
He walked over the broken glass, killed the thugs... and er... reconnected the cables*
SHOCK and AWS: The fall of Amazon's deflationary cloud
Just as Jeff Bezos did to books and CDs, Amazon's rivals are now doing to it
Amazon Reveals One Weird Trick: A Loss On Almost $20bn In Sales
Investors really hate it: Share price plunge as growth SLOWS in key AWS division
US judge: YES, cops or feds so can slurp an ENTIRE Gmail account
Crooks don't have folders labelled 'drug records', opines NY beak
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
BlackBerry: Toss the server, mate... BES is in the CLOUD now
BlackBerry Enterprise Services takes aim at SMEs - but there's a catch
The triumph of VVOL: Everyone's jumping into bed with VMware
'Bandwagon'? Yes, we're on it and so what, say big dogs
Carbon tax repeal won't see data centre operators cut prices
Rackspace says electricity isn't a major cost, Equinix promises 'no levy'
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.