Feeds

Diagnostics tools ARE useful, but more for the vendor than me

Some add-ons should be set free...

Internet Security Threat Report 2014

Storagebod It never ceases to amaze me that vendors believe that they can charge an additional fee for something which makes their product work properly, as it should have done in the first place.

I believe certain products should be free and I struggle in many ways to understand why they're not.

I can’t imagine they are sold an awful lot and most customers probably only come across them when they get an evaluation licence. And normally, this is because something is broken and third-line support needs more information and granularity than the normal free tools give.

I want you to imagine a self-tuning storage device, one that offers very little opportunity for the end-user to tune - where should any bespoke tuning be carried out on it, it will almost always be at the behest of the vendor.

So charging for a tool which monitors performance at a level that is incredibly hard for a customer to make any real use of is a little strange; charging for a tool which actually makes the vendor’s support teams' lives easier ... come on guys, that's not really on.

EMC Isilon InsightIQ is just such a tool.

Of course, it is really useful when you need it - but you really don’t need it very often. It makes EMC’s life easier both from a support point of view and from a sales point of view.

It gives really good performance diagnostics - many of which, however, are not that useful until you are in a situation where you need support. It allows growth forecasting, too (so you can buy more Isilon, of course).

Of course it is an invaluable tool to the EMC account team, but I’ll settle for them just making it free. ®

Beginner's guide to SSL certificates

More from The Register

next story
Docker's app containers are coming to Windows Server, says Microsoft
MS chases app deployment speeds already enjoyed by Linux devs
'Hmm, why CAN'T I run a water pipe through that rack of media servers?'
Leaving Las Vegas for Armenia kludging and Dubai dune bashing
'Urika': Cray unveils new 1,500-core big data crunching monster
6TB of DRAM, 38TB of SSD flash and 120TB of disk storage
Facebook slurps 'paste sites' for STOLEN passwords, sprinkles on hash and salt
Zuck's ad empire DOESN'T see details in plain text. Phew!
SDI wars: WTF is software defined infrastructure?
This time we play for ALL the marbles
Windows 10: Forget Cloudobile, put Security and Privacy First
But - dammit - It would be insane to say 'don't collect, because NSA'
Oracle hires former SAP exec for cloudy push
'We know Larry said cloud was gibberish, and insane, and idiotic, but...'
Symantec backs out of Backup Exec: Plans to can appliance in Jan
Will still provide support to existing customers
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.