Feeds

India’s outsourcers battle for customers in a cloudy universe

Still on top but heeeere comes China ...

Secure remote control for conventional and virtual desktops

Can China catch up?

Although it could be a good fit for global firms looking to service their APAC operations from its shores, Gartner’s Roy argued that China is at least 6-7 years behind India, with no guarantee it will be able to close that gap as long as India can mature incrementally.

“It’s pretty clear India is top in terms of the attractiveness of offshoring there because it is a very mature location for IT services delivery. It’s not just about available IT skills but the whole ecosystem of support services,” he argued.

“For example, workers often need to work in shifts to cater to various time zones, which means workers need ferrying from home to the office at odd hours. This may sound like a low-level activity but in the overall scheme every small thing matters.”

The Philippines is another rival location getting a lot of attention, especially in areas like back office processing and contact centre work. The annual ranking of the top 100 global outsourcing destinations by outsourcing advisory firm Tholons, released in January, placed Manila and Cebu in the top ten, both improving on their position last year, with the capital in third spot.

Forrester principal analyst Frederic Giron told The Reg that the country had caught up strongly with India in terms of its call centre capabilities thanks to strong language skills (Philippinos' English accents are often easier on American ears) and cultural fit with Western clients, but it isn’t as strong in higher value services, which is where India can flourish.

“India has more equity research analysts than London and New York combined, which is an interesting proof point that skill levels in the country have improved quite a bit,” he said. “I see providers in India focusing on higher value add – consulting and architecture, that type of task. This gives those firms an edge over other destinations like China.”

It should also be noted, as pointed out by IDC research manager Mayur Sahni, that Indian providers are somewhat insulated from the growth in the Philippines because they themselves have “ sizable setups” there for business process outsourcing operations serving global and local clients.

Secure remote control for conventional and virtual desktops

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
No, thank you. I will not code for the Caliphate
Some assignments, even the Bongster decline must
Kaspersky backpedals on 'done nothing wrong, nothing to fear' blather
Founder (and internet passport fan) now says privacy is precious
TROLL SLAYER Google grabs $1.3 MEEELLION in patent counter-suit
Chocolate Factory hits back at firm for suing customers
Mozilla's 'Tiles' ads debut in new Firefox nightlies
You can try turning them off and on again
Sit tight, fanbois. Apple's '$400' wearable release slips into early 2015
Sources: time to put in plenty of clock-watching for' iWatch
Facebook to let stalkers unearth buried posts with mobe search
Prepare to HAUNT your pal's back catalogue
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.