Feeds

Corporate IT bod? Show 'em what it costs and management WILL pay

If you don't do it, pricy outsourced crew will

Top 5 reasons to deploy VMware with Tegile

Storagebod Getting IT departments to start thinking like service providers is an uphill struggle; getting beyond cost-to-value seems to be a leap too far for many. I wonder if it is driven by fear of change or simply a fear of assessing value.

How do you assess the value of a service? Well, arguably, it is quite simple ... it is worth whatever someone is willing to pay for it. And with the increased prevalence of service providers vying to provide the same utilities as internal IT departments, it should be relatively simple. The SPs have pretty much set the baseline.

And then there are the things that the internal IT department just should be able to do better: they should be able to assess business need better than external parties, for example. They should know the business and be listening to the "water cooler" conversations.

They should become experts in what their company does, understand the frustrations and come up with ways of doing things better.

Costed solutions

Yet there is often a fear of presenting the business with innovative and better services. I think it is a fear of going to the business and presenting a costed solution: there is a fear of asking for money and there is certainly a fear of the Finance Dept. But present the costs to the business users first, and you could get them to come to the table with you.

If internal IT bods continue to offer the same old services, they'll soon find themselves wondering why the boys and girls upstairs are going elsewhere for the provision of innovative services - and while they're at it, begin procuring the services we used to provide. Quite frankly, many corporate IT departments are in a death spiral, trying to hang on to things that they could let go.

Don’t think: "I can’t ask the Business for this much money to provide this new service…" Rather, think: "What if the Business wants this service but ends up asking someone else?"

At least you are going to be bidding on your own terms and not being forced into a competitive bid against an external service provider. When it comes down to it, the external provider almost certainly employs a better sales team than you.

By proposing new services yourself or perhaps even taking existing "products" and turning them into a service, you are choosing the battle-ground yourselves: you can find the high ground and fight from a position of power. ®

Beginner's guide to SSL certificates

More from The Register

next story
Germany strikes again over Amazon warehouse pay
Employees to walk out in long-running wage dispute
Phones 4u demise: 1,700 employees laid off with redundo package
'Limited interest in remaining 362 stores', says administrator PwC
Amazon hiring in Australia for 'new and confidential Amazon Fresh initiative'
Is Jeff Bezos moving his grocery business beyond the US West Coast?
Blighty's mighty tech skills shortage drives best job growth in years
Doesn't anyone know anything about SQL? Or Java? Or Linux? Or programming? Or...
Microsoft changes cert test providers, hints at fun new exams
If you really love taking tests with Prometric, do 'em before Christmas
Symantec security chap signs for CSIRO's ICT In Schools
Vulture South is closing in on our goal of 20 new recruits to help teachers and kids
A-level results: Before you smile at that jump-for-joy snap...
Uni-ditching teens are COMING FOR YOUR JOBS
How to promote CSIRO's ICT in Schools in your community
Vulture South is closing in on its target to find volunteers to help teach tech in schools
Everyone's an IoT expert but now there's a certificate to prove it
Cisco creates Certification of Things for industrial sensor-footlers
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.