Feeds

Virgin Mobile doffs its cap: Web speed limit axed after outrage

For now, at least, as telco scrambles to fix dicky network

Seven Steps to Software Security

Virgin Mobile UK has suspended its internet speed cap while it tries to get its network reliability back up to scratch.

Large numbers of the operator's customers suffered intermittent connectivity over the last week or so, quite possibly related to the company's attempt to impose a 2Mbit-per-second cap on mobile internet download speeds.

Now that cap has been removed while the technical problems are ironed out - although the speed limit will be back at some point to keep connections stable as reliability is still considered more important than data transfer rates.

Virgin Mobile said it has identified the cause of the connection problems - located deep within EE's phone network upon which Virgin Mobile piggybacks its operations - and is working to get a fix in place. Anyone still having problems should drop by the support forum and get in touch with Krystal_E who will look into each issue in turn.

Krystal may wish to start with Reg reader Mark Slattery, who told us he achieved the heady heights of multiple megabits in the early hours of this morning before crashing back to 2Mbps. Our man now sits with no connectivity at all, and is far from the only reader who's been in touch and will be keeping Krystal_E busy.

Such experiences lend credence to the opinion that it’s the capping which is knocking out connections, otherwise it's a remarkable coincidence. Capping itself isn't a problem as long as operators are honest and open about it. But sneaking it out in the hope no one will notice, and then screwing up connectivity for all, just makes the whole industry look shabby. ®

The smart choice: opportunity from uncertainty

More from The Register

next story
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
BlackBerry: Toss the server, mate... BES is in the CLOUD now
BlackBerry Enterprise Services takes aim at SMEs - but there's a catch
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.