Feeds

VPS.net cloud hoster has a hiccup

Routine SAN upgrade goes awry

Next gen security for virtualised datacentres

Customers of cloud hoster VPS.net are having problems, after a routine SAN upgrade went wrong and forced a haphazard equipment migration in the company's Chicago data center.

Several days ago, a SAN within the company's Chicago facility started to have intermittent iSCSI connectivity, so VPS.net replaced its networking stack. This did not fix the problem, and the company was forced to swap out the SAN's networking card.

The SAN then went offline at 12:21am Pacific Time on Wednesday, leading to 10 hours (and counting) of problems for customers.

"We are in a process of moving customers with virtual machines on this SAN onto another, stable SAN," Steve Holford, marketing director of VPS.net's parent company UK2Group, told The Register via email. "This migration is currently underway... no customer data has been lost."

The outage comes after multiple reports of spotty performance at the company's "Chi-E" data center in February, along with a bevy of outages at its London, UK, and Utah, USA data centers.

The SAN upgrade was required due to degrading performance, and problems could go on for as long as a "a day or so," a VPS.net support engineer told The Register.

A vocal minority of VPS.net customers have experienced outages of three hours and even seven hours, according to posts on Twitter. Many have made complaints about VPS.net's customer service response times.

As of 10:34am Pacific Time, 51 per cent of customer virtual machines have been migrated to the new SAN, and VPS.net reckons it will take another three hours or so to get everyone back online.

It all goes to show that although cloud hosters like to present their services as fundamentally more advanced than on-premise IT, a routine equipment upgrade can lead to exactly the same type of cascading cock-up that happens on premise as well.

At the time of writing, VPS.net had not responded to various Register requests for more information about the root cause of its intermittent technical woes. ®

Gartner critical capabilities for enterprise endpoint backup

More from The Register

next story
The Return of BSOD: Does ANYONE trust Microsoft patches?
Sysadmins, you're either fighting fires or seen as incompetents now
Microsoft: Azure isn't ready for biz-critical apps … yet
Microsoft will move its own IT to the cloud to avoid $200m server bill
Shoot-em-up: Sony Online Entertainment hit by 'large scale DDoS attack'
Games disrupted as firm struggles to control network
Cutting cancer rates: Data, models and a happy ending?
How surgery might be making cancer prognoses worse
Silicon Valley jolted by magnitude 6.1 quake – its biggest in 25 years
Did the earth move for you at VMworld – oh, OK. It just did. A lot
Forrester says it's time to give up on physical storage arrays
The physical/virtual storage tipping point may just have arrived
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?