Feeds

Virgin Mobile coughs to choking its customers

2Mb/sec ought to be enough for anyone

Internet Security Threat Report 2014

Virgin Mobile UK has admitted it is capping mobile data at 2Mb/sec - claiming it is for the benefit of customers - as it tries to keep everyone connected.

Customers started noticing the speed cap in the last few days, but as it's being applied piecemeal it has been hard to pin down. That is, until the company last night admitted to capping both contract and pre-paid customers in a statement which claimed that capping speed at 2Mb/sec was a good thing.

"We are currently trialling measures to help manage data across the mobile network," said the telco, justifying the cap as a measure "to ensure all our customers can continue to enjoy the benefits of mobile data on the move".

Punters who'd previously enjoyed speeds of several times that are understandably upset, and unlikely to be reassured by the company's assurance that it is "confident we'll only ever increase the maximum speeds available to our customers in the future".

Reg readers using the service claim they're suffering from intermittent connectivity as a result of the cap, too.

Data is a drain on mobile operators, who still make the vast majority of their revenue from voice calls. Internet data coming from other networks requires payment by-the-byte in peering charges and as each cell site can only handle a limited amount of data, offering faster connections means increasing cell density - which means added costs for the operators.

2Mb/sec should be enough for a video stream, and one might imagine customers would be happier with a reliable 2Mb/sec than an overloaded and patchy 8Mb/sec, but that would assume customers making balanced value judgments rather than comparing speedtest.net with their mates in the pub. Sadly, this is a comparison which Virgin's new policy will ensure it loses. ®

Business security measures using SSL

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Blockbuster book lays out the first 20 years of the Smartphone Wars
Symbian's David Wood bares all. Not for the faint hearted
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
This flashlight app requires: Your contacts list, identity, access to your camera...
Who us, dodgy? Vast majority of mobile apps fail privacy test
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.