Feeds

Microsoft coughs up compensation for Azure cloud cock-up

Embarrassing SSL cert snafu probe launched

Internet Security Threat Report 2014

Microsoft has vowed to compensate users of its Azure cloud after an expired SSL certificate took the service offline.

Victims of the Blue Sky of Death, which lasted 12 hours, will get credits as per their service-level agreement (SLA), the Redmond giant confirmed on its website.

Windows Azure was knocked offline globally because Microsoft made the schoolboy error of forgetting to renew a security certificate. The online storage system collapsed, causing parts of the software titan's cloud to fail, eventually leading to Xbox Live going down.

Availability was mostly back by 1am PST on Saturday, although it wasn't until 8pm that Microsoft was able to confirm full availability worldwide.

"Given the scope of the outage, we will proactively provide credits to impacted customers in accordance with our SLA," wrote the general manager of Azure business and operations Steven Martin.

While compensation will be welcome, users will be more concerned with how Microsoft managed to trip up on such a basic error. Martin said that the company will do a full root cause analysis (RCA) to figure out how the SSL certificate expiry was allowed to happen.

"The RCA will be posted on this blog as soon as it is available," he wrote. ®

Beginner's guide to SSL certificates

More from The Register

next story
Docker's app containers are coming to Windows Server, says Microsoft
MS chases app deployment speeds already enjoyed by Linux devs
'Hmm, why CAN'T I run a water pipe through that rack of media servers?'
Leaving Las Vegas for Armenia kludging and Dubai dune bashing
'Urika': Cray unveils new 1,500-core big data crunching monster
6TB of DRAM, 38TB of SSD flash and 120TB of disk storage
Facebook slurps 'paste sites' for STOLEN passwords, sprinkles on hash and salt
Zuck's ad empire DOESN'T see details in plain text. Phew!
SDI wars: WTF is software defined infrastructure?
This time we play for ALL the marbles
Windows 10: Forget Cloudobile, put Security and Privacy First
But - dammit - It would be insane to say 'don't collect, because NSA'
Oracle hires former SAP exec for cloudy push
'We know Larry said cloud was gibberish, and insane, and idiotic, but...'
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.