Feeds

Tumblr, Pinterest, Twitter hipsters exposed in Zendesk data raid

Hacker slurps email info from helpdesk biz

Providing a secure and efficient Helpdesk

Customer service provider Zendesk has been hacked - potentially blowing the lid on the anonymity of some users of Twitter, Pinterest and Tumblr.

Zendesk, which handles helpdesk emails for the aforementioned trendy blog trio, copped to the breach of its network in a blog post last night. It admitted its system was illegally accessed this week and a hacker got into support information for those three clients.

The intruder downloaded email addresses for users who'd got in touch with Tumblr, Twitter and Pinterest via Zendesk for support, as well as the message subject lines. Although no sensitive information beyond this was swiped, the hacker can at least associate the email addresses with their owners' profiles and potentially unmask any anonymous tweeters, pinsters or tumblers behind them.

"We’re incredibly disappointed that this happened and are committed to doing everything we can to make certain it never happens again," the firm said. "We’ve already taken steps to improve our procedures and will continue to build even more robust security systems.

"We are also completely committed to working with authorities to bring anyone involved to justice and make certain we fully understand what happened. As this process unfolds, we aim to update our customers in as transparent and timely a manner as possible about new developments."

Twitter's support had this to say about the breach:

Meanwhile Tumblr emailed all of its affected users reminding them not to give out their password by email and warning them to watch out for unexpected emails.

"We're working with law enforcement and Zendesk to better understand this attack," the blogging site said. "Please monitor for email and Tumblr accounts for suspicious behaviour and notify us immediately if you have any concerns."

Zendesk is a customer service that sorts out support emails and queries from clients' users. Tumblr said it had been using the service for the last two and a half years. ®

Choosing a cloud hosting partner with confidence

More from The Register

next story
SMASH the Bash bug! Apple and Red Hat scramble for patch batches
'Applying multiple security updates is extremely difficult'
Shellshock: 'Larger scale attack' on its way, warn securo-bods
Not just web servers under threat - though TENS of THOUSANDS have been hit
Apple's new iPhone 6 vulnerable to last year's TouchID fingerprint hack
But unsophisticated thieves need not attempt this trick
Hackers thrash Bash Shellshock bug: World races to cover hole
Update your gear now to avoid early attacks hitting the web
Oracle SHELLSHOCKER - data titan lists unpatchables
Database kingpin lists 32 products that can't be patched (yet) as GNU fixes second vuln
Who.is does the Harlem Shake
Blame it on LOLing XSS terroristas
Researchers tell black hats: 'YOU'RE SOOO PREDICTABLE'
Want to register that domain? We're way ahead of you.
Stunned by Shellshock Bash bug? Patch all you can – or be punished
UK data watchdog rolls up its sleeves, polishes truncheon
prev story

Whitepapers

A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.