Heroku cops to poor tech performance for last THREE YEARS
'We failed ... we failed ... we failed'
Heroku has admitted that apps running on its Bamboo tech stack have been exposed to shoddy performance for the past three years.
In a surprising mea culpa, the Salesforce-owned platform-as-a-service copped to architectural failures alleged by $20,000-a-month customer Rap Genius earlier this week.
The company's general manager, Oren Teich, published a self-flagellating blog post on Thursday evening, in which he wrote:
"Ruby on Rails apps running on Bamboo have experienced a degradation in performance over the past 3 years as we have scaled.
We failed to explain how our product works. We failed to help our customers scale. We failed our community at large. I want to personally apologize, and commit to resolving this issue"
Bamboo has been succeeded by the "Cedar" stack and Heroku does not allow new Bamboo applications to be spun-up. But customers who have been with Heroku for years and have built applications on Bamboo must go into their wallet to rewrite their apps for Cedar – a nasty proposition that many are likely to shirk from.
In a post on Thursday, the company promised an in-depth technical review on Friday, but as of 6pm San Francisco time one had not appeared – stretching the definition of "tomorrow" to the breaking point, unless all concerned Heroku users live in the Aleutian Islands, or perhaps Hawaii.
Heroku said it will redesign its system to give developers a better idea of how requests to their app are being queued, and will update the tools they can use to monitor their app performance.
"I am committing to listening to you, acting quickly to meet your needs, and making sure Heroku is a platform that you trust for all of your applications," Teich wrote. ®
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