Feeds

Heroku cops to poor tech performance for last THREE YEARS

'We failed ... we failed ... we failed'

Build a business case: developing custom apps

Heroku has admitted that apps running on its Bamboo tech stack have been exposed to shoddy performance for the past three years.

In a surprising mea culpa, the Salesforce-owned platform-as-a-service copped to architectural failures alleged by $20,000-a-month customer Rap Genius earlier this week.

The company's general manager, Oren Teich, published a self-flagellating blog post on Thursday evening, in which he wrote:

"Ruby on Rails apps running on Bamboo have experienced a degradation in performance over the past 3 years as we have scaled.

We failed to explain how our product works. We failed to help our customers scale. We failed our community at large. I want to personally apologize, and commit to resolving this issue"

Bamboo has been succeeded by the "Cedar" stack and Heroku does not allow new Bamboo applications to be spun-up. But customers who have been with Heroku for years and have built applications on Bamboo must go into their wallet to rewrite their apps for Cedar – a nasty proposition that many are likely to shirk from.

In a post on Thursday, the company promised an in-depth technical review on Friday, but as of 6pm San Francisco time one had not appeared – stretching the definition of "tomorrow" to the breaking point, unless all concerned Heroku users live in the Aleutian Islands, or perhaps Hawaii.

Heroku said it will redesign its system to give developers a better idea of how requests to their app are being queued, and will update the tools they can use to monitor their app performance.

"I am committing to listening to you, acting quickly to meet your needs, and making sure Heroku is a platform that you trust for all of your applications," Teich wrote. ®

Build a business case: developing custom apps

More from The Register

next story
Sysadmin Day 2014: Quick, there's still time to get the beers in
He walked over the broken glass, killed the thugs... and er... reconnected the cables*
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Microsoft says 'weird things' can happen during Windows Server 2003 migrations
Fix coming for bug that makes Kerberos croak when you run two domain controllers
Cisco says network virtualisation won't pay off everywhere
Another sign of strain in the Borg/VMware relationship?
VVOL update: Are any vendors NOT leaping into bed with VMware?
It's not yet been released but everyone thinks it's the dog's danglies
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Backing up Big Data
Solving backup challenges and “protect everything from everywhere,” as we move into the era of big data management and the adoption of BYOD.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.