Feeds

Microsoft still reviving Azure SQL Reporting after MONDAY FAIL

'Procedural operations error' leads to lengthy cloud cleanup

  • alert
  • submit to reddit

Build a business case: developing custom apps

Four days have passed since a "procedural operations error" downed Azure SQL Reporting in Microsoft's East US data center, and Redmond is still trying to restore customer data.

After saying on Thursday that full restoration from Monday's fail would have occurred by Friday, the recovery date has slipped again, according to updates posted by the company to the Windows Azure Service Dashboard.

No data was harmed in the incident, but getting it back is taking a long time.

"Restoration progress continues," Redmond wrote at 9am PST. "Current estimated recovery time has been extended slightly to 2/16/2013 at 12:00 AM UTC. We will provide updates if this recovery time changes. We apologize for any inconvenience this causes our customers."

It is taking longer than expected to restore everything because "the engineering team needs to take specific and necessary steps to ensure full data recovery on the affected cluster," Microsoft's director of comms for the server and tools business, Cori Hartje told The Reg in an e-mailed response to our queries.

The answers indicate that something may have gone wrong with a bit of data-center hardware, as Hartje notes that: "Microsoft writes multiple replicas of user data to multiple devices ensuring the data is still available even if single or multiple catastrophic hardware failures take place."

Microsoft is not restoring the data from tape, she said.

Microsoft expects to have brought everything back by tomorrow. After that, affected customers can contact Azure support for a root-cause analysis, the company said. ®

Build a business case: developing custom apps

More from The Register

next story
Sysadmin Day 2014: Quick, there's still time to get the beers in
He walked over the broken glass, killed the thugs... and er... reconnected the cables*
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Microsoft says 'weird things' can happen during Windows Server 2003 migrations
Fix coming for bug that makes Kerberos croak when you run two domain controllers
Cisco says network virtualisation won't pay off everywhere
Another sign of strain in the Borg/VMware relationship?
VVOL update: Are any vendors NOT leaping into bed with VMware?
It's not yet been released but everyone thinks it's the dog's danglies
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Backing up Big Data
Solving backup challenges and “protect everything from everywhere,” as we move into the era of big data management and the adoption of BYOD.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.