Feeds

Microsoft still reviving Azure SQL Reporting after MONDAY FAIL

'Procedural operations error' leads to lengthy cloud cleanup

  • alert
  • submit to reddit

Designing a Defense for Mobile Applications

Four days have passed since a "procedural operations error" downed Azure SQL Reporting in Microsoft's East US data center, and Redmond is still trying to restore customer data.

After saying on Thursday that full restoration from Monday's fail would have occurred by Friday, the recovery date has slipped again, according to updates posted by the company to the Windows Azure Service Dashboard.

No data was harmed in the incident, but getting it back is taking a long time.

"Restoration progress continues," Redmond wrote at 9am PST. "Current estimated recovery time has been extended slightly to 2/16/2013 at 12:00 AM UTC. We will provide updates if this recovery time changes. We apologize for any inconvenience this causes our customers."

It is taking longer than expected to restore everything because "the engineering team needs to take specific and necessary steps to ensure full data recovery on the affected cluster," Microsoft's director of comms for the server and tools business, Cori Hartje told The Reg in an e-mailed response to our queries.

The answers indicate that something may have gone wrong with a bit of data-center hardware, as Hartje notes that: "Microsoft writes multiple replicas of user data to multiple devices ensuring the data is still available even if single or multiple catastrophic hardware failures take place."

Microsoft is not restoring the data from tape, she said.

Microsoft expects to have brought everything back by tomorrow. After that, affected customers can contact Azure support for a root-cause analysis, the company said. ®

The Power of One eBook: Top reasons to choose HP BladeSystem

More from The Register

next story
Apple fanbois SCREAM as update BRICKS their Macbook Airs
Ragegasm spills over as firmware upgrade kills machines
Attack of the clones: Oracle's latest Red Hat Linux lookalike arrives
Oracle's Linux boss says Larry's Linux isn't just for Oracle apps anymore
THUD! WD plonks down SIX TERABYTE 'consumer NAS' fatboy
Now that's a LOT of porn or pirated movies. Or, you know, other consumer stuff
EU's top data cops to meet Google, Microsoft et al over 'right to be forgotten'
Plan to hammer out 'coherent' guidelines. Good luck chaps!
US judge: YES, cops or feds so can slurp an ENTIRE Gmail account
Crooks don't have folders labelled 'drug records', opines NY beak
Manic malware Mayhem spreads through Linux, FreeBSD web servers
And how Google could cripple infection rate in a second
FLAPE – the next BIG THING in storage
Find cold data with flash, transmit it from tape
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.