Feeds

Lloyds TSB, Halifax tech stumbles into the cold, goes titsup for hours

'Something from the weekend' stopped your payments going through

Internet Security Threat Report 2014

Lloyds TSB and Halifax saw their faster payments system fall down yesterday morning after a computer problem at the weekend stretched into the beginning of the week.

The Faster Payments System processes payments within a few hours instead of the next day turnaround required to clock transactions over older systems. According to the Faster Payments website, over 85 per cent of phone and internet payments are processed through Faster Payments.

But it didn't work for Lloyds or Halifax customers - both part of the Lloyds TSB Group - for all of yesterday. All other payment systems were operational, said the Lloyds spokesperson, who stressed that payments could be processed but just less quickly, for most customers only next day delivery was possible.

Lloyds customers took to Twitter and a forum on MoneySavingExpert to complain that the service was down.

The company would not be pinned down on the root cause of the problem, which it would only describe as "something from the weekend". A spokeswoman told The Reg: "There hasn't been a failure it was just something from the weekend that we are aware of and working to fix."

Late on Monday afternoon, Lloyds issued the statement:

We are working hard to fix an issue that is currently affecting some faster payments. We apologise to customers affected by this, and we anticipate that the full service will be available later today. All of our other payment services are unaffected by this issue, and customers can continue to process the significant majority of transactions.

The service was apparently back up at 17.00 GMT yesterday, according to a statement Lloyds gave the BBC. However, at 18.00 GMT, the forum posters were still having trouble processing their payments. ®

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Bono apologises for iTunes album dump
Megalomania, generosity and FEAR of irrelevance drove group to Apple deal
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
Doctor Who's Flatline: Cool monsters, yes, but utterly limp subplots
We know what the Doctor does, stop going on about it already
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
'Cowardly, venomous trolls' threatened with TWO-YEAR sentences for menacing posts
UK government: 'Taking a stand against a baying cyber-mob'
Arab States make play for greater government control of the internet
Nerds told to get lost in last-minute power grab bid at UN meeting
Zippy one-liners, broken promises: Doctor Who on the Orient Express
Series finally hits stride, but Clara's U-turn is baffling
Don't bother telling people if you lose their data, say Euro bods
You read that right – with the proviso that it's encrypted
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.