Feeds

Dotcom's Mega to launch with mini call centre

50GB accounts for all!

Choosing a cloud hosting partner with confidence

The new mega.co.nz will launch with 50 gigabytes of cloud storage for all comers and a global customer support line, but just 15 to 20 staff to handle calls.

Kim Dotcom has announced the 50GB allowance on Twitter, and Australian-based domain name registrar Instra has put up its hand as the new service's call centre. Instra's former CEO Tony Lentino has since taken up the same post at Mega.

Current Instra CEO Brian Clarkson told The Reg the company has signed up to deliver Mega's customer support from a call centre in the New Zealand city of Hamilton. Clarskon said the company has “15 to 20” customer service staff on its books. The team is “a mixture of part time and full time” workers.

“We have contingency plans to put more staff on,” he added. “We're going totally into the unknown. I think users will be tolerant of us launching a new service, but we cannot assess what the requirements will be.”

Clarkson's hope is that most inquiries come by email, as Instra has installed a customer service application tuned to handling email inquiries.

Keen to understand why Instra would work with Mega, given it's likely to be a magnet for legal trouble, Clarkson said he believes Kim Dotcom is “completely innocent” and a victim of “an injustice of the most enormous nature”. That hasn't stopped Instra engaging lawyers in Australia, New Zealand and the USA to get ready for the launch, but Clarkson did so happily as he feels working with Mega is a matter of principle.

“I accept there is a risk of collateral damage [from working with Kim Dotcom] but you have to defend what you know is right.” ®

Beginner's guide to SSL certificates

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
EE buys 58 Phones 4u stores for £2.5m after picking over carcass
Operator says it will safeguard 359 jobs, plans lick of paint
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Google+ GOING, GOING ... ? Newbie Gmailers no longer forced into mandatory ID slurp
Mountain View distances itself from lame 'network thingy'
Vodafone to buy 140 Phones 4u stores from stricken retailer
887 jobs 'preserved' in the process, says administrator PwC
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
Comcast exec: No, we haven't banned Tor. I use it. You're probably using it
Keep in mind if, say, your Onion browser craps out on Xfinity
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.