Feeds

Dotcom's Mega to launch with mini call centre

50GB accounts for all!

Security for virtualized datacentres

The new mega.co.nz will launch with 50 gigabytes of cloud storage for all comers and a global customer support line, but just 15 to 20 staff to handle calls.

Kim Dotcom has announced the 50GB allowance on Twitter, and Australian-based domain name registrar Instra has put up its hand as the new service's call centre. Instra's former CEO Tony Lentino has since taken up the same post at Mega.

Current Instra CEO Brian Clarkson told The Reg the company has signed up to deliver Mega's customer support from a call centre in the New Zealand city of Hamilton. Clarskon said the company has “15 to 20” customer service staff on its books. The team is “a mixture of part time and full time” workers.

“We have contingency plans to put more staff on,” he added. “We're going totally into the unknown. I think users will be tolerant of us launching a new service, but we cannot assess what the requirements will be.”

Clarkson's hope is that most inquiries come by email, as Instra has installed a customer service application tuned to handling email inquiries.

Keen to understand why Instra would work with Mega, given it's likely to be a magnet for legal trouble, Clarkson said he believes Kim Dotcom is “completely innocent” and a victim of “an injustice of the most enormous nature”. That hasn't stopped Instra engaging lawyers in Australia, New Zealand and the USA to get ready for the launch, but Clarkson did so happily as he feels working with Mega is a matter of principle.

“I accept there is a risk of collateral damage [from working with Kim Dotcom] but you have to defend what you know is right.” ®

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
FCC, Google cast eye over millimetre wireless
The smaller the wave, the bigger 5G's chances of success
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
prev story

Whitepapers

Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.