Feeds

Dotcom's Mega to launch with mini call centre

50GB accounts for all!

3 Big data security analytics techniques

The new mega.co.nz will launch with 50 gigabytes of cloud storage for all comers and a global customer support line, but just 15 to 20 staff to handle calls.

Kim Dotcom has announced the 50GB allowance on Twitter, and Australian-based domain name registrar Instra has put up its hand as the new service's call centre. Instra's former CEO Tony Lentino has since taken up the same post at Mega.

Current Instra CEO Brian Clarkson told The Reg the company has signed up to deliver Mega's customer support from a call centre in the New Zealand city of Hamilton. Clarskon said the company has “15 to 20” customer service staff on its books. The team is “a mixture of part time and full time” workers.

“We have contingency plans to put more staff on,” he added. “We're going totally into the unknown. I think users will be tolerant of us launching a new service, but we cannot assess what the requirements will be.”

Clarkson's hope is that most inquiries come by email, as Instra has installed a customer service application tuned to handling email inquiries.

Keen to understand why Instra would work with Mega, given it's likely to be a magnet for legal trouble, Clarkson said he believes Kim Dotcom is “completely innocent” and a victim of “an injustice of the most enormous nature”. That hasn't stopped Instra engaging lawyers in Australia, New Zealand and the USA to get ready for the launch, but Clarkson did so happily as he feels working with Mega is a matter of principle.

“I accept there is a risk of collateral damage [from working with Kim Dotcom] but you have to defend what you know is right.” ®

SANS - Survey on application security programs

More from The Register

next story
Virgin Media so, so SORRY for turning spam fire-hose on its punters
Hundreds of emails flood inboxes thanks to gaffe
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
AT&T dangles gigabit broadband plans over 100 US cities
So soon after a mulled Google Fiber expansion, fancy that
AT&T threatens to pull out of FCC wireless auctions over purchase limits
Company wants ability to buy more spectrum space in auction
EE & Vodafone will let you BONK on the TUBE – with Boris' blessing
Transport for London: You can pay, but don't touch
NBN Co plans fibre-to-the-basement blitz to beat cherry-pickers
Heading off at the pass operation given same priority as blackspot fixing
NBN Co in 'broadband kit we tested worked' STUNNER
Announcement of VDSL trial is not proof of concept for fibre-to-the-node
Google eyes business service in latest Fiber trials
Lucky Kansas City buggers to host yet another pilot program
Huawei exec: 'Word of mouth' will beat Apple and Samsung in Europe
World Mobile Telephone Factory No.3 won't fling the big bucks around just yet
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mainstay ROI - Does application security pay?
In this whitepaper learn how you and your enterprise might benefit from better software security.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.