Feeds

Microsoft: We're SO SORRY for Media Center TV guide titsup

Telly info now back for Brits, Irish on todo list

Designing a Defense for Mobile Applications

Microsoft has apologised for deleting TV guides on Windows Media Center. The data wipe left customers in the UK and Ireland "distraught" and struggling to record their favourite shows.

After The Register raised the issue yesterday, Microsoft has now restored the programme guides in the UK and said it will tackle Ireland next. The service went down on 1 January for Brits and 6 December for the Irish.

A Redmond spokesperson gave us this statement this morning:

Microsoft is aware of the issue with the Electronic Programming Guide for Windows Media Center in the UK and Ireland. We have identified the cause and have already deployed a fix for the UK. A solution for Ireland is in the works and expected shortly. We apologize for the inconvenience to Windows Media Center users in these countries.

Users of Windows Media Center found that although they could still watch and technically record TV using the service, information about what was being broadcast was completely missing so they had no idea what was on and when. Windows Media Center allows users to watch and pause live video and play back material among other things.

The contract to provide the electronic programme guide is held by Red Bee Media. The company had not responded to El Reg's repeated request for comment at time of publication. ®

Boost IT visibility and business value

More from The Register

next story
HIDDEN packet sniffer spy tech in MILLIONS of iPhones, iPads – expert
Don't panic though – Apple's backdoor is not wide open to all, guru tells us
Chrome browser has been DRAINING PC batteries for YEARS
Google is only now fixing ancient, energy-sapping bug
Do YOU work at Microsoft? Um. Are you SURE about that?
Nokia and marketing types first to get the bullet, says report
Microsoft takes on Chromebook with low-cost Windows laptops
Redmond's chief salesman: We're taking 'hard' decisions
Cheer up, Nokia fans. It can start making mobes again in 18 months
The real winner of the Nokia sale is *drumroll* ... Nokia
EU dons gloves, pokes Google's deals with Android mobe makers
El Reg cops a squint at investigatory letters
Big Blue Apple: IBM to sell iPads, iPhones to enterprises
iOS/2 gear loaded with apps for big biz ... uh oh BlackBerry
prev story

Whitepapers

Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.