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Microsoft: We're SO SORRY for Media Center TV guide titsup

Telly info now back for Brits, Irish on todo list

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Microsoft has apologised for deleting TV guides on Windows Media Center. The data wipe left customers in the UK and Ireland "distraught" and struggling to record their favourite shows.

After The Register raised the issue yesterday, Microsoft has now restored the programme guides in the UK and said it will tackle Ireland next. The service went down on 1 January for Brits and 6 December for the Irish.

A Redmond spokesperson gave us this statement this morning:

Microsoft is aware of the issue with the Electronic Programming Guide for Windows Media Center in the UK and Ireland. We have identified the cause and have already deployed a fix for the UK. A solution for Ireland is in the works and expected shortly. We apologize for the inconvenience to Windows Media Center users in these countries.

Users of Windows Media Center found that although they could still watch and technically record TV using the service, information about what was being broadcast was completely missing so they had no idea what was on and when. Windows Media Center allows users to watch and pause live video and play back material among other things.

The contract to provide the electronic programme guide is held by Red Bee Media. The company had not responded to El Reg's repeated request for comment at time of publication. ®

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