Feeds

Brits are so outraged by Amazon, they voted it TOP for shopping

Tax, schmax. 10,000 gift hunters can't be wrong?

Build a business case: developing custom apps

Amazon is the best for online shopping according to Brits snapping up Christmas gifts.

Judging from a survey of roughly 10,000 folks, this year's outcry over the web bazaar's tax chicanery has had little or no effect the US giant's popularity among shoppers.

Amazon.co.uk's cheap prices and brutally functional design landed it first place in the poll's league table in terms of overall customer satisfaction. Amazon.com came second. Classic Brit brand John Lewis came third.

According to data compilers ForSee, which asked UK web users to rate the top 40 online retailers, the table for Christmas 2012 is:

Website Aggregated satisfaction
score (out of 100)
Change in score on 2011
amazon.co.uk 86 Up 1
amazon.com 84 Up 2
johnlewis.com 80 No change
play.com 79 Down 1
apple.com 77 Down 1
direct.ASDA.com 77 Up 3
tesco.com 76 Up 1
debenhams.com 76 Up 4
ASDA.co.uk 76 Up 2
argos.co.uk 75 Down 2

In a report, ForSee stated: "Virtually every retail shopper in the UK is visiting an Amazon site, and their expectations are being set accordingly."

The pollster, which collected its data between 16 November and 11 December, reckoned four elements in particular influence customer satisfaction: merchandise, functionality, content and price.

Ryanair was at the bottom of the list with an unimpressive satisfaction rating of 61, down three points on last year. Online vid biz Netflix was second to last with a rating of 68.

The bargain-basement airline appeared to perform badly across the board, particularly let down by its functionality, travel options and choice of flights. The biz was not available for comment at time of writing. ®

5 things you didn’t know about cloud backup

More from The Register

next story
Assange™: Hey world, I'M STILL HERE, ignore that Snowden guy
Press conference: ME ME ME ME ME ME ME (cont'd pg 94)
Premier League wants to PURGE ALL FOOTIE GIFs from social media
Not paying Murdoch? You're gonna get a right LEGALLING - thanks to automated software
Caught red-handed: UK cops, PCSOs, specials behaving badly… on social media
No Mr Fuzz, don't ask a crime victim to be your pal on Facebook
Ballmer quits Microsoft board to spend more time with his b-balls
From Clippy to Clippers: Hi, I see you're running an NBA team now ...
Online tat bazaar eBay coughs to YET ANOTHER outage
Web-based flea market struck dumb by size and scale of fail
Amazon takes swipe at PayPal, Square with card reader for mobes
Etailer plans to undercut rivals with low transaction fee offer
Call of Duty daddy considers launching own movie studio
Activision Blizzard might like quality control of a CoD film
US regulators OK sale of IBM's x86 server biz to Lenovo
Now all that remains is for gov't offices to ban the boxes
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.