Feeds

Brits are so outraged by Amazon, they voted it TOP for shopping

Tax, schmax. 10,000 gift hunters can't be wrong?

Security for virtualized datacentres

Amazon is the best for online shopping according to Brits snapping up Christmas gifts.

Judging from a survey of roughly 10,000 folks, this year's outcry over the web bazaar's tax chicanery has had little or no effect the US giant's popularity among shoppers.

Amazon.co.uk's cheap prices and brutally functional design landed it first place in the poll's league table in terms of overall customer satisfaction. Amazon.com came second. Classic Brit brand John Lewis came third.

According to data compilers ForSee, which asked UK web users to rate the top 40 online retailers, the table for Christmas 2012 is:

Website Aggregated satisfaction
score (out of 100)
Change in score on 2011
amazon.co.uk 86 Up 1
amazon.com 84 Up 2
johnlewis.com 80 No change
play.com 79 Down 1
apple.com 77 Down 1
direct.ASDA.com 77 Up 3
tesco.com 76 Up 1
debenhams.com 76 Up 4
ASDA.co.uk 76 Up 2
argos.co.uk 75 Down 2

In a report, ForSee stated: "Virtually every retail shopper in the UK is visiting an Amazon site, and their expectations are being set accordingly."

The pollster, which collected its data between 16 November and 11 December, reckoned four elements in particular influence customer satisfaction: merchandise, functionality, content and price.

Ryanair was at the bottom of the list with an unimpressive satisfaction rating of 61, down three points on last year. Online vid biz Netflix was second to last with a rating of 68.

The bargain-basement airline appeared to perform badly across the board, particularly let down by its functionality, travel options and choice of flights. The biz was not available for comment at time of writing. ®

Providing a secure and efficient Helpdesk

More from The Register

next story
Facebook pays INFINITELY MORE UK corp tax than in 2012
Thanks for the £3k, Zuck. Doh! you're IN CREDIT. Guess not
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
Sysadmin with EBOLA? Gartner's issued advice to debug your biz
Start hoarding cleaning supplies, analyst firm says, and assume your team will scatter
YARR! Pirates walk the plank: DMCA magnets sink in Google results
Spaffing copyrighted stuff over the web? No search ranking for you
Don't bother telling people if you lose their data, say Euro bods
You read that right – with the proviso that it's encrypted
Apple SILENCES Bose, YANKS headphones from stores
The, er, Beats go on after noise-cancelling spat
prev story

Whitepapers

Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.