Feeds

Telstra offers cash in flaming exchange afternath

Services still down in parts

Secure remote control for conventional and virtual desktops

Telstra has announced new compensation plans for beleaguered customers affected by a fire that swept through a telephone exchange in Warrnabool last month. Services in the area remain disrupted.

In the latest update Telstra said that there now fewer than 3,000 fixed line services and under 1,000 internet services remaining to be connected. Mobile services have now been completely restored.

The carrier is now offering small business customers interim cash payments as part of a wider compensation plan which initially targeted larger business customers.

The assistance was announced on Friday by Telstra’s area general manager Bill Mundy following a town hall meeting in Warrnambool.

“We understand the difficulty the exchange fire has brought to the community and business customers across the district. We have listened to the feedback on our compensation process and we are working hard to make it as practical as possible by introducing an interim payment process,” Mundy said.

Further details on the claim process and guidelines are expected to be finalised this week.

The carrier had already started a compensation process for business customers, with claims exceeding $1000 requiring supporting documentation.

Telstra’s advertising arm, Sensis is also offering a one-month rebate to customers whose Yellow Pages or White Pages digital advertising was disrupted by the fire.

In other compensation efforts Telstra is crediting affected fixed phone and ADSL broadband customers with one month's free line rental. While fixed line customers using their mobile service in excess of their plan will not receive additional charges for standard usage. Naturally conditions apply and this does not include premium SMS and international calls. Telstra CEO David Thodey visited the fire ravaged exchange and town last week and said that following the internal reviews, the impact of the fire might cause Telstra to investigate the centralisation of services. ®

Gartner critical capabilities for enterprise endpoint backup

More from The Register

next story
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Canadian ISP Shaw falls over with 'routing' sickness
How sure are you of cloud computing now?
Don't call it throttling: Ericsson 'priority' tech gives users their own slice of spectrum
Actually it's a nifty trick - at least you'll pay for what you get
Three floats Jolla in Hong Kong: Says Sailfish is '3rd option'
Network throws hat into ring with Linux-powered handsets
Fifteen zero days found in hacker router comp romp
Four routers rooted in SOHOpelessly Broken challenge
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
PwC says US biz lagging in Internet of Things
Grass is greener in Asia, say the sensors
Ofcom sees RISE OF THE MACHINE-to-machine cell comms
Study spots 9% growth in IoT m2m mobile data connections
O2 vs Vodafone: Mobe firms grab for GCHQ, gov.uk security badge
No, the spooks love US best, say rival firms
Ancient pager tech SMS: It works, it's fab, but wow, get a load of that incoming SPAM
Networks' main issue: they don't know how it works, says expert
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.