Feeds

Telstra offers cash in flaming exchange afternath

Services still down in parts

Internet Security Threat Report 2014

Telstra has announced new compensation plans for beleaguered customers affected by a fire that swept through a telephone exchange in Warrnabool last month. Services in the area remain disrupted.

In the latest update Telstra said that there now fewer than 3,000 fixed line services and under 1,000 internet services remaining to be connected. Mobile services have now been completely restored.

The carrier is now offering small business customers interim cash payments as part of a wider compensation plan which initially targeted larger business customers.

The assistance was announced on Friday by Telstra’s area general manager Bill Mundy following a town hall meeting in Warrnambool.

“We understand the difficulty the exchange fire has brought to the community and business customers across the district. We have listened to the feedback on our compensation process and we are working hard to make it as practical as possible by introducing an interim payment process,” Mundy said.

Further details on the claim process and guidelines are expected to be finalised this week.

The carrier had already started a compensation process for business customers, with claims exceeding $1000 requiring supporting documentation.

Telstra’s advertising arm, Sensis is also offering a one-month rebate to customers whose Yellow Pages or White Pages digital advertising was disrupted by the fire.

In other compensation efforts Telstra is crediting affected fixed phone and ADSL broadband customers with one month's free line rental. While fixed line customers using their mobile service in excess of their plan will not receive additional charges for standard usage. Naturally conditions apply and this does not include premium SMS and international calls. Telstra CEO David Thodey visited the fire ravaged exchange and town last week and said that following the internal reviews, the impact of the fire might cause Telstra to investigate the centralisation of services. ®

Beginner's guide to SSL certificates

More from The Register

next story
Same old iPad? NO. The new 'soft SIMs' are BIG NEWS
AppleSIM 'ware to allow quick switch of carriers
Arab States make play for greater government control of the internet
Nerds told to get lost in last-minute power grab bid at UN meeting
Brits: Google, can you scrape 60k pages from web, pleeease
Hey, c'mon Choc Factory, it's our 'right to be forgotten'
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.