Feeds

Telstra offers cash in flaming exchange afternath

Services still down in parts

Providing a secure and efficient Helpdesk

Telstra has announced new compensation plans for beleaguered customers affected by a fire that swept through a telephone exchange in Warrnabool last month. Services in the area remain disrupted.

In the latest update Telstra said that there now fewer than 3,000 fixed line services and under 1,000 internet services remaining to be connected. Mobile services have now been completely restored.

The carrier is now offering small business customers interim cash payments as part of a wider compensation plan which initially targeted larger business customers.

The assistance was announced on Friday by Telstra’s area general manager Bill Mundy following a town hall meeting in Warrnambool.

“We understand the difficulty the exchange fire has brought to the community and business customers across the district. We have listened to the feedback on our compensation process and we are working hard to make it as practical as possible by introducing an interim payment process,” Mundy said.

Further details on the claim process and guidelines are expected to be finalised this week.

The carrier had already started a compensation process for business customers, with claims exceeding $1000 requiring supporting documentation.

Telstra’s advertising arm, Sensis is also offering a one-month rebate to customers whose Yellow Pages or White Pages digital advertising was disrupted by the fire.

In other compensation efforts Telstra is crediting affected fixed phone and ADSL broadband customers with one month's free line rental. While fixed line customers using their mobile service in excess of their plan will not receive additional charges for standard usage. Naturally conditions apply and this does not include premium SMS and international calls. Telstra CEO David Thodey visited the fire ravaged exchange and town last week and said that following the internal reviews, the impact of the fire might cause Telstra to investigate the centralisation of services. ®

Security and trust: The backbone of doing business over the internet

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Turnbull: NBN won't turn your town into Silicon Valley
'People have been brainwashed to believe that their world will be changed forever if they get FTTP'
Blockbuster book lays out the first 20 years of the Smartphone Wars
Symbian's David Wood bares all. Not for the faint hearted
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.