Feeds

Just bought an Apple product? Need support NOW? Drop an F-BOMB

Handy Reg Black Friday tip. No, don't thank us

Internet Security Threat Report 2014

When you're caught in automated telephone-support hell, there's a magic word you can utter to ensure that you're quickly routed to an actual human being: the "F-bomb".

"I was having some trouble with my (older) laptop and wanted to order a new keyboard to fix it myself," a Reddit poster writes. "After exploring every option possible in the machine based list, I eventually got frustrated and used a few choice words that triggered something in the computer I was talking to."

Those few choice words prompted Apple's canned-reponse voicemail system to cut short its well-nigh interminable call-and-response support roundabout, and pop that poster directly to a flesh-and-blood tech who was able to answer his question.

As The Next Web notes, Apple is not alone in that its automated lines are programmed to detect "signs of distress," including the aforementioned F-bomb.

Whether naughty language will consistently get you to a helpful techie, or whether it will merely pop you over to a supervisor who will attempt to mollify you, only to send you back into the same ol' support loop after your steam has been released, is apparently a crap shoot.

But if you're certain that you're speaking with a machine and not an overworked, underpaid call-center drone, it's worth a try, eh?

The Reg looks forward to reading your comments after you've employed this gambit when you've found yourself languishing in voicemail limbo. ®

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Chipmaker FTDI bricking counterfeit kit
USB-serial imitators whacked by driver update
Xperia Z3: Crikey, Sony – ANOTHER flagship phondleslab?
The Fourth Amendment... and it IS better
DOUBLE BONK: Testy fanbois catch Apple Pay picking pockets
Users wail as tapcash transactions are duplicated
Microsoft to enter the STRUGGLE of the HUMAN WRIST
It's not just a thumb war, it's total digit war
Google Glassholes are UNDATEABLE – HP exec
You need an emotional connection, says touchy-feely MD... We can do that
prev story

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
New hybrid storage solutions
Tackling data challenges through emerging hybrid storage solutions that enable optimum database performance whilst managing costs and increasingly large data stores.