Feeds

Just bought an Apple product? Need support NOW? Drop an F-BOMB

Handy Reg Black Friday tip. No, don't thank us

Secure remote control for conventional and virtual desktops

When you're caught in automated telephone-support hell, there's a magic word you can utter to ensure that you're quickly routed to an actual human being: the "F-bomb".

"I was having some trouble with my (older) laptop and wanted to order a new keyboard to fix it myself," a Reddit poster writes. "After exploring every option possible in the machine based list, I eventually got frustrated and used a few choice words that triggered something in the computer I was talking to."

Those few choice words prompted Apple's canned-reponse voicemail system to cut short its well-nigh interminable call-and-response support roundabout, and pop that poster directly to a flesh-and-blood tech who was able to answer his question.

As The Next Web notes, Apple is not alone in that its automated lines are programmed to detect "signs of distress," including the aforementioned F-bomb.

Whether naughty language will consistently get you to a helpful techie, or whether it will merely pop you over to a supervisor who will attempt to mollify you, only to send you back into the same ol' support loop after your steam has been released, is apparently a crap shoot.

But if you're certain that you're speaking with a machine and not an overworked, underpaid call-center drone, it's worth a try, eh?

The Reg looks forward to reading your comments after you've employed this gambit when you've found yourself languishing in voicemail limbo. ®

Providing a secure and efficient Helpdesk

More from The Register

next story
TEEN RAMPAGE: Kids in iPhone 6 'Will it bend' YouTube 'prank'
iPhones bent in Norwich? As if the place wasn't weird enough
George Clooney, WikiLeaks' lawyer wife hand out burner phones to wedding guests
Day 4: 'News'-papers STILL rammed with Clooney nuptials
iPAD-FONDLING fanboi sparks SECURITY ALERT at Sydney airport
Breaches screening rules cos Apple SCREEN ROOLZ, ok?
Crouching tiger, FAST ASLEEP dragon: Smugglers can't shift iPhone 6s
China's grey market reports 'sluggish' sales of Apple mobe
Apple's new iPhone 6 vulnerable to last year's TouchID fingerprint hack
But unsophisticated thieves need not attempt this trick
The British Museum plonks digital bricks on world of Minecraft
Institution confirms it's cool with joining the blocky universe
How the FLAC do I tell MP3s from lossless audio?
Can you hear the difference? Can anyone?
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.