Feeds

Just bought an Apple product? Need support NOW? Drop an F-BOMB

Handy Reg Black Friday tip. No, don't thank us

Mobile application security vulnerability report

When you're caught in automated telephone-support hell, there's a magic word you can utter to ensure that you're quickly routed to an actual human being: the "F-bomb".

"I was having some trouble with my (older) laptop and wanted to order a new keyboard to fix it myself," a Reddit poster writes. "After exploring every option possible in the machine based list, I eventually got frustrated and used a few choice words that triggered something in the computer I was talking to."

Those few choice words prompted Apple's canned-reponse voicemail system to cut short its well-nigh interminable call-and-response support roundabout, and pop that poster directly to a flesh-and-blood tech who was able to answer his question.

As The Next Web notes, Apple is not alone in that its automated lines are programmed to detect "signs of distress," including the aforementioned F-bomb.

Whether naughty language will consistently get you to a helpful techie, or whether it will merely pop you over to a supervisor who will attempt to mollify you, only to send you back into the same ol' support loop after your steam has been released, is apparently a crap shoot.

But if you're certain that you're speaking with a machine and not an overworked, underpaid call-center drone, it's worth a try, eh?

The Reg looks forward to reading your comments after you've employed this gambit when you've found yourself languishing in voicemail limbo. ®

Boost IT visibility and business value

More from The Register

next story
Report: American tech firms charge Britons a thumping nationality tax
Without representation, too. Time for a Boston (Lincs) Macbook Party?
iPad? More like iFAD: We reveal why Apple ran off to IBM
But never fear fanbois, you're still lapping up iPhones, Macs
Apple gets patent for WRIST-PUTER: iTime for a smartwatch
It does everything a smartwatch should do ... but Apple owns it
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
Child diagnosed as allergic to iPad
Apple's fondleslab is the tablet dermatitis sufferers won't want to take
Microsoft takes on Chromebook with low-cost Windows laptops
Redmond's chief salesman: We're taking 'hard' decisions
For Lenovo US, 8-inch Windows tablets are DEAD – long live 8-inch Windows tablets
Reports it's killing off smaller slabs are greatly exaggerated
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.