Hold it! Don't back up to a cloud until you've eyed up these figures
Trevor Pott drills into the real price of online storage
Online data vaults are everywhere. On the small storage side, we have options such as Google Drive, Dropbox, and Teamdrive. My Synology NAS, the upcoming 2012 Microsoft Server Suite and any number of virtual appliances can all back up bulk data to the cloud. The software side of things may be settled, but is this all truly feasible?
The internet is not a dump truck
Remember how we all had a laugh at US Senator Ted Stevens when he said the internet is a "series of tubes"? Well, the internet is not something that you just dump something on. It's not a big truck. It's a series of tubes.
And if you don't understand, consider that those tubes can be filled and if they are filled when you put your message in, it gets in line and it's going to be delayed by the enormous amount of material clogging that tube.
Spend enough time working out the details of cloud storage, and you'll start to be a lot more ambivalent about the ridicule the web rushed to heap upon Stevens, who later died in an aeroplane crash.
Looking at cloud storage, can you realistically push this kind of data over a WAN connection and get other work done at the same time? The answer is "it depends".
If you are doing "small storage" - defined by me as less than 100GB per month as of October 2012 - then the answer is most likely "yes, you can move that around without degrading your internet connectivity". Until we start talking about fibre to the premises, most businesses are probably restricted to a cable or ADSL connection. An upstream of 2.5Mbps (the average for my hometown in Alberta, Canada) can push up 791GB per month.
To make sure that your cloudy storage doesn't impinge upon your regular usage of your broadband you have two options: enable features in your router to guarantee quality-of-service, or restrict uploads to "at night only". A lot of modern consumer routers do good QoS, so I don't think small businesses will have trouble with that option. Restricting your broadband to the eight hours of "off-peak" dead-of-the-night means you can move 263GB per month on a 2.5Mbps upstream. Even allowing for overhead, you can easily get your 100GB per month worth of backups onto the cloud.
I can state with confidence that if you have already have a business ADSL with 2.5Mbps upstream and at least a 200GB per month transfer limit (not hard to find in urban areas in most developed nations) then cloud storage for anything below 100GB per month will make sense. The convenience and reliability are easily worth the marginal cost.
Wait, what does it cost to back up 1TB every month?
I have clients that have backup requirements of 1TB per month. These are small businesses; approximately 15 people per biz, but they generate this kind of data without a problem. According to Amazon's S3 calculator, Amazon does not let you make 1TB volumes. We will thus break up our monthly data into 500GB volumes for simplicity. The cost of storing 1TB of data on Amazon's S3 cloud is $97 per month.
What about the bandwidth cost? My local ISP offers $350 per month for 1TB of data, the maximum theoretical capacity of that link (15Mbps) is approximately 4.6TB a month - which is not realistic over a cable modem, business package or not. I should be able to squeeze a terabyte a month out of it though, assuming I don't use it for anything else. (Shaw offers a $250/month package with a 5Mbps upstream. Despite trying in multiple cities, we can't actually get it to sustain a high enough throughput to push up a whole terabyte in a single month.) That makes the cost of backing up 1TB per month to Amazon S3 $447 per month.
Doing this in-house, I would buy two 2TB drives (the formatted capacity of a 1TB drive is less than 1TB) and put them into a RAID 1 setup. The internet tells me this costs $400 for the disks and the box to house them. I use this solution with many customers; there is a local delivery service that collects the hard drive boxes and stores them for $35 a month.
The in-house solution cost for 1TB is $435 per month; comparable to Amazon's S3. Where it falls apart is recovery. If I had to retrieve 1TB of data, Amazon would charge me $123. Shaw doesn't officially discuss what it would do if you went over the data limit on their top-tier connection. This is still being revisited internally, and rumours are that you will be throttled into the ground.
This means that in order to pull the data down from S3, I would need to get another connection for that month; the data recovery cost is $473 per terabyte. My delivery and storage service would charge me only $100 to find the right "tape" and return it to me. It would also take a month to get the data off the S3 cloud, versus a guaranteed 2-hour maximum from my local delivery guy.
Back up to the cloud? That's the wrong way around. The cloud is what you back up locally. The cloud can go away at the whim of economics or weather, or botched New Zealand arrest warrants.
It's volatile insecure storage and if you think otherwise you don't know what you're doing.
Cloud = clown
Doesn't matter what your SLA says, if a bloke in a JCB digs up the cable outside your building, you're stuffed.
And you can jump up and down and escalate it with your Account Manager at Lowest Bidder plc, but the time to rectify is however long it takes for someone's subcontractor's subcontractor to splice the fibre back together.
Re: Back up?
If you have to back up locally, why bother with the cloud in the first place?