Feeds

Apple stops Caring in Italy, probably all Europe soon

Questionably supportable support questioned by EU

3 Big data security analytics techniques

Apple has reportedly stopped selling its extended warranty, AppleCare, in Italian stores following prompts from Europe's Justice minister that the company wasn't respecting EU-mandated guarantees.

AppleCare will still be available though the company's web site, but won't be sold in stores - according to leaked e-mails sent to retailers. Right now that's only in Italy, but with Europe's Justice Minister writing to every member country suggesting they take a long hard look at Apple's compliance it surely won't be long before the model spreads to the rest of the region.

All electronics sold in Europe are required to come with a two-year warranty, but Apple ended up in front of the Italian court for failing to make that clear to customers while selling them its own premium guarantee in the form of AppleCare, and was eventually hit with a €900,000 fine for the practice.

Apple has already been forced to update its warranty information, pointing out that its own (one year) warranty is superior to the EU-mandated two-year variety as it includes three months' telephone support and covers defects which arise after delivery, and the company provides a comparison table which tries to sell AppleCare Protection Plus on the grounds that it offers telephone support for the duration, but it's hard to see many people taking it up.

Which may be part of the problem: extended warranties were for a long time an extended profit margin for retailers and pushed onto customers at every turn, but Apple staff aren't supposed to be so pushy and with Apple already providing the required two-year warranty there might not be enough takers to keep the service viable. Add on the legal difficulties and dropping the offering is just easier.

We've asked Apple for clarification, but have yet to receive any response as Cupertino has recently gone quiet on us again. Hopefully we've not offended them too much and will have an update soon, in the meantime iFans can still sign up for the additional cover though the Apple web site, even in Italy. ®

SANS - Survey on application security programs

More from The Register

next story
Leaked pics show EMBIGGENED iPhone 6 screen
Fat-fingered fanbois rejoice over Chinternet snaps
Oh no, Joe: WinPhone users already griping over 8.1 mega-update
Hang on. Which bit of Developer Preview don't you understand?
Microsoft lobs pre-release Windows Phone 8.1 at devs who dare
App makers can load it before anyone else, but if they do they're stuck with it
True optical zoom coming to HTC smartphone cameras
Time to ditch that heavy DSLR? Maybe in a year, year and a half
Rounded corners? Pah! Amazon's '3D phone has eye-tracking tech'
Now THAT'S what we call a proper new feature
Feast your PUNY eyes on highest resolution phone display EVER
Too much pixel dust for your strained eyeballs to handle
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Leaked photos may indicate slimmer next-generation iPad
Will iPad Air evolve into iPad Helium?
US mobile firms cave on kill switch, agree to install anti-theft code
Slow and kludgy rollout will protect corporate profits
prev story

Whitepapers

SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.