Feeds

Sky rudely barges TalkTalk off the top-three UK ISP podium

Bosses talk the talk, but customers walk the walk

Beginner's guide to SSL certificates

The decline and fall of TalkTalk sales each quarter is becoming a regular tale of woe for the budget telco, which this morning told the City that revenues had once again gone south as the company bled yet more punters.

The numbers also tell another story: TalkTalk is no longer the third-biggest ISP in the country. That accolade now goes to BSkyB, which reported earlier this month that 4.1 million subscribers were signed up to its broadband service.

TalkTalk said that during the three-month period ended 30 September, its broadband customer base stood at 4 million.

In its financial statement, the company explained that its total number of broadband punters had fallen by 4,000 subs in TalkTalk's second quarter, compared with Q1. This was due, it said, to the a decline in the firm's "off-net base" and a reduction in the "partially unbundled base" of customers.

Despite that, TalkTalk was keen to stress it had seen its "best quarterly net adds [new subscribers] performance in two years, demonstrating that before the scaling of our TV proposition, we are returning our base of phone and broadband customers to stability."

Indeed, a quick look back at previous quarters shows much larger numbers of customers abandoning TalkTalk's service in favour of a rival provider.

Sales dropped 2 per cent during the second quarter, with the company reporting revenues of £414m for the period.

In TalkTalk's first half of 2011, the budget telco pulled in total sales of £844m compared with £828m during the first six months of this year. It reported H1 2012 pre-tax profit of £46m.

The company reiterated that it expects to see a return to year-on-year sales growth in 2013.

"These results show real trading momentum and are a strong platform from which to build towards our medium term growth targets," said TalkTalk boss Dido Harding. ®

Beginner's guide to SSL certificates

More from The Register

next story
Mighty Blighty broadbanders beg: Let us lay cable in BT's, er, ducts
Complain to Ofcom that telco has 'effective monopoly'
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Broadband sellers in the UK are UP TO no good, says Which?
Speedy network claims only apply to 10% of customers
Virgin Media struck dumb by NATIONWIDE packet loss balls-up
Turning it off and on again fixes glitch 12 HOURS LATER
Yahoo! blames! MONSTER! email! OUTAGE! on! CUT! CABLE! bungle!
Weekend woe for BT as telco struggles to restore service
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
prev story

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
10 threats to successful enterprise endpoint backup
10 threats to a successful backup including issues with BYOD, slow backups and ineffective security.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.