Feeds

Sky rudely barges TalkTalk off the top-three UK ISP podium

Bosses talk the talk, but customers walk the walk

Providing a secure and efficient Helpdesk

The decline and fall of TalkTalk sales each quarter is becoming a regular tale of woe for the budget telco, which this morning told the City that revenues had once again gone south as the company bled yet more punters.

The numbers also tell another story: TalkTalk is no longer the third-biggest ISP in the country. That accolade now goes to BSkyB, which reported earlier this month that 4.1 million subscribers were signed up to its broadband service.

TalkTalk said that during the three-month period ended 30 September, its broadband customer base stood at 4 million.

In its financial statement, the company explained that its total number of broadband punters had fallen by 4,000 subs in TalkTalk's second quarter, compared with Q1. This was due, it said, to the a decline in the firm's "off-net base" and a reduction in the "partially unbundled base" of customers.

Despite that, TalkTalk was keen to stress it had seen its "best quarterly net adds [new subscribers] performance in two years, demonstrating that before the scaling of our TV proposition, we are returning our base of phone and broadband customers to stability."

Indeed, a quick look back at previous quarters shows much larger numbers of customers abandoning TalkTalk's service in favour of a rival provider.

Sales dropped 2 per cent during the second quarter, with the company reporting revenues of £414m for the period.

In TalkTalk's first half of 2011, the budget telco pulled in total sales of £844m compared with £828m during the first six months of this year. It reported H1 2012 pre-tax profit of £46m.

The company reiterated that it expects to see a return to year-on-year sales growth in 2013.

"These results show real trading momentum and are a strong platform from which to build towards our medium term growth targets," said TalkTalk boss Dido Harding. ®

New hybrid storage solutions

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Turnbull: NBN won't turn your town into Silicon Valley
'People have been brainwashed to believe that their world will be changed forever if they get FTTP'
Blockbuster book lays out the first 20 years of the Smartphone Wars
Symbian's David Wood bares all. Not for the faint hearted
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
ISPs' post-net-neutrality world is built on 'bribes' says Tim Berners-Lee
Father of the worldwide web is extremely peeved over pay-per-packet-type plans
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.