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Trend Micro squishes 'stuck in a loop' SafeSync bug

Safesunk more like, grumbles user

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Trend Micro has issued software patches for its SafeSync product after some users complained that the software was not syncing files between two or more devices properly.

Posts of complaints on a user forum, and a tip from a Reg reader, suggested the software's synchronisation of files between devices was not functioning and that a fix wouldn't be available until the next version of the product was released.

SafeSync is a Dropbox-like file synchronisation product for home and business users. The technology is designed to synch files between PCs, smartphones and tablets. In a statement (below), Trend said that the the issue was more that SafeSync gets "stuck in loop", something that ought to be fixed with recent patches to its server and client-side SafeSync software.

We did recently identify some syncing issues between endpoints and these were promptly addressed by implementing hotfixes. The issue was not that files in general could not be synchronised between two PCs, but rather only some individual files were not being synchronised correctly between devices, causing SafeSync to be in a 'continuous sync' state.

Two server-side hotfixes were deployed on Oct 22 & 25 and one client hotfix was released through technical support on Oct 24.

As far as we can determine all customers that did experience such issues and reported them to support, have come back to say that SafeSync is synchronising correctly now. For any clients currently encountering issues, the new client build 5.1.0.1328 is available through technical support as required.

Trend is planning a separate revamp of its SafeSync client software, which is due to be published on 19 November.

Our tipster told The Reg that SafeSync would have better been described as SafeSunk during the duration of the problem. The source (who expressed a desire to remain anonymous) said the problem had persisted for several weeks. ®

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