Feeds

When GiffGaff falls over, is it even news any more?

Or should we only report when it works for a bit

The essential guide to IT transformation

Poll Cut-price operator GiffGaff had another minor network outage last week, this time knocking out text messaging for some customers. Meanwhile, here in the Vulture Towers, debate raged as to whether this qualifies as news - given how often GiffGaff falls apart - so we thought we'd put it to a popular vote so you can tell us

We get a lot of minor issues reported to us, and are grateful for every one. Even if Vodafone's website going down for an hour (as it did last Wednesday morning) doesn't make it on to the El Reg home page, we still like to know in case patterns emerge which are worth investigating.

When network outages stop people communicating then we tend to report them more quickly, so you know why you're not getting, or making, that important call, and any significant voice outage will always be front page news.

But GiffGaff has so many issues it's hard to keep track of them all, and as few of them affect large numbers of people we've stopped reporting them in their entirety - despite pleas from readers effected. Like a traffic jam on the M25, it's more or less business as usual and therefore, by definition, not news.

Thursday's text outage, for example, lasted 20 hours from late night on Wednesday, and was apparently tracked down to a hardware failure which has been fixed, but yesterday also saw the "people's network" fix a fault which was preventing top-ups getting their data allowance, and there's still an ongoing issue with the customer dashboard which will apparently be fixed today.

We can't report all of those, and GiffGaff is admirably transparent, providing a list of issues that is updated daily - unlike many other operators even if they have fewer problems. We've nothing against GiffGaff, or its parent Telefonica, or even the idea of crowd-sourced technical support and marketing which GiffGaff uses to keep the prices low; we just want to know what you'd like to know about how stable the network is.

JavaScript Disabled

Please Enable JavaScript to use this feature.

As with all reader polls, we reserve the right to ignore the result entirely, and will continue to report on the most trivial of network failures from any operator if they are funny and/or it's a slow news day. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Déjà vu: Virgin Media jacks up broadband prices
Screw copper phone lines, we're UNIQUE, bleats telco
NBN Co claims 96 mbps download speeds for FTTN trial
Umina trial also delivers 30 mbps uploads, but exact rig used not revealed
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
EE: STILL Blighty's best mobe network, says 'Frappucino' Moore
Fresh round of network stats fisticuffs possibly on the cards here
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
ROAD TRIP! An FCC road trip – Leahy demands net neutrality debate across US
You crashed watchdog's site, now time to crash its ears
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
7 Elements of Radically Simple OS Migration
Avoid the typical headaches of OS migration during your next project by learning about 7 elements of radically simple OS migration.
BYOD's dark side: Data protection
An endpoint data protection solution that adds value to the user and the organization so it can protect itself from data loss as well as leverage corporate data.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?