Feeds

When GiffGaff falls over, is it even news any more?

Or should we only report when it works for a bit

Security for virtualized datacentres

Poll Cut-price operator GiffGaff had another minor network outage last week, this time knocking out text messaging for some customers. Meanwhile, here in the Vulture Towers, debate raged as to whether this qualifies as news - given how often GiffGaff falls apart - so we thought we'd put it to a popular vote so you can tell us

We get a lot of minor issues reported to us, and are grateful for every one. Even if Vodafone's website going down for an hour (as it did last Wednesday morning) doesn't make it on to the El Reg home page, we still like to know in case patterns emerge which are worth investigating.

When network outages stop people communicating then we tend to report them more quickly, so you know why you're not getting, or making, that important call, and any significant voice outage will always be front page news.

But GiffGaff has so many issues it's hard to keep track of them all, and as few of them affect large numbers of people we've stopped reporting them in their entirety - despite pleas from readers effected. Like a traffic jam on the M25, it's more or less business as usual and therefore, by definition, not news.

Thursday's text outage, for example, lasted 20 hours from late night on Wednesday, and was apparently tracked down to a hardware failure which has been fixed, but yesterday also saw the "people's network" fix a fault which was preventing top-ups getting their data allowance, and there's still an ongoing issue with the customer dashboard which will apparently be fixed today.

We can't report all of those, and GiffGaff is admirably transparent, providing a list of issues that is updated daily - unlike many other operators even if they have fewer problems. We've nothing against GiffGaff, or its parent Telefonica, or even the idea of crowd-sourced technical support and marketing which GiffGaff uses to keep the prices low; we just want to know what you'd like to know about how stable the network is.

JavaScript Disabled

Please Enable JavaScript to use this feature.

As with all reader polls, we reserve the right to ignore the result entirely, and will continue to report on the most trivial of network failures from any operator if they are funny and/or it's a slow news day. ®

Intelligent flash storage arrays

More from The Register

next story
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
FCC, Google cast eye over millimetre wireless
The smaller the wave, the bigger 5G's chances of success
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.