Feeds

Microsoft Surface Touch keyboards self-destruct – and more

Who'll be the first to cry 'Keyboardgate!' Oh ...

The Essential Guide to IT Transformation

It appears that your brand-spanking-new Microsoft Surface may need more than the security patch The Reg told you about – you may also need a physical patch for its Touch Cover keyboard.

According to multiple posts on Microsoft's Surface Forum, the edge of Surface Touch keyboards can split open at the seam where the keyboard-cover magnetically attaches to the tablet unit, exposing wiring within.

As one Forum poster notes, "my touch cover, in the middle at the join to the screen is peeling. like the top layer has come loose and is ruffling up." Another writes, "Mine, too. Right in the middle on the seam it tore open, and pretty quickly too."

Another: "I had the same issue with the Surface touch cover I bought for my wife and exchanged the cover for a replacement at my Microsoft store (extremely simple and quick process). However, within 24 hours it was peeling back again at the same place." And so on.

The splitting keyboard is not the only problem being reported. One support forum thread is devoted to users who have experienced audio muting. "Glad I found this thread," one poster posts. "I've had the problem happen about 10 times and it's all on different occasions."

A Microsoft moderator jumped into that popular thread with advice. "Regarding the issue of having the sound mute randomly ... please get in touch with the Surface Technical Support to exchange the Touch/Type Cover," he wrote. "We're still investigating the issue, however it appears that the cover may be the issue."

On a minor, cosmetic note, a number of posters also report that the Microsoft logo on the Surface's cover is quickly wearing off, even if the device is handled respectfully. As one of many posters commented, "No big deal, but seems odd."

Of course, it's entirely possible that the problems with the Surface are limited to a botched bunch of early models, or are simply garden-variety "version 1.0" glitches and gotchas.

However, as The Guardian pointed out about the splitting keyboard, "the fact that users in the US and the UK have reported the problem suggests that it is not isolated to a single manufacturing batch." ®

Bootnote

Apple fan site MacDailyNews was predictably scathing in its commentary on The Guardian's article about the Surface Touch keyboard's problems. "Microsoft. We make garbage with a kickstand," they scathe. "Plus, we're run by a clown. You can be a clown, too, if you waste your hard-earned money on our half-assed, ill-considered crap." It's not only Apple-haters who can be trusted to reliably resort to overheated invective.

Build a business case: developing custom apps

More from The Register

next story
Nice computers don’t need to go to the toilet, says Barclays
Bad computers might ask if you are Sarah Connor
4K video on terrestrial TV? Not if the WRC shares frequencies to mobiles
Have your say with Ofcom now, before Freeview becomes Feeview
YES, iPhones ARE getting slower with each new release of iOS
Old hardware doesn't get any faster with new software
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
PEAK LANDFILL: Why tablet gloom is good news for Windows users
Sinofsky's hybrid strategy looks dafter than ever
You didn't get the MeMO? Asus Pad 7 Android tab is ... not bad
Really, er, stands out among cheapie 7-inchers
Apple winks at parents: C'mon, get your kid a tweaked Macbook Pro
Cheapest models given new processors, more RAM
VMware builds product executables on 50 Mac Minis
And goes to the Genius Bar for support
Leaked Windows Phone 8.1 Update specs tease details of Nokia's next mobes
New screen sizes, dual SIMs, voice over LTE, and more
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Maximize storage efficiency across the enterprise
The HP StoreOnce backup solution offers highly flexible, centrally managed, and highly efficient data protection for any enterprise.