Feeds

Microsoft Surface Touch keyboards self-destruct – and more

Who'll be the first to cry 'Keyboardgate!' Oh ...

Secure remote control for conventional and virtual desktops

It appears that your brand-spanking-new Microsoft Surface may need more than the security patch The Reg told you about – you may also need a physical patch for its Touch Cover keyboard.

According to multiple posts on Microsoft's Surface Forum, the edge of Surface Touch keyboards can split open at the seam where the keyboard-cover magnetically attaches to the tablet unit, exposing wiring within.

As one Forum poster notes, "my touch cover, in the middle at the join to the screen is peeling. like the top layer has come loose and is ruffling up." Another writes, "Mine, too. Right in the middle on the seam it tore open, and pretty quickly too."

Another: "I had the same issue with the Surface touch cover I bought for my wife and exchanged the cover for a replacement at my Microsoft store (extremely simple and quick process). However, within 24 hours it was peeling back again at the same place." And so on.

The splitting keyboard is not the only problem being reported. One support forum thread is devoted to users who have experienced audio muting. "Glad I found this thread," one poster posts. "I've had the problem happen about 10 times and it's all on different occasions."

A Microsoft moderator jumped into that popular thread with advice. "Regarding the issue of having the sound mute randomly ... please get in touch with the Surface Technical Support to exchange the Touch/Type Cover," he wrote. "We're still investigating the issue, however it appears that the cover may be the issue."

On a minor, cosmetic note, a number of posters also report that the Microsoft logo on the Surface's cover is quickly wearing off, even if the device is handled respectfully. As one of many posters commented, "No big deal, but seems odd."

Of course, it's entirely possible that the problems with the Surface are limited to a botched bunch of early models, or are simply garden-variety "version 1.0" glitches and gotchas.

However, as The Guardian pointed out about the splitting keyboard, "the fact that users in the US and the UK have reported the problem suggests that it is not isolated to a single manufacturing batch." ®

Bootnote

Apple fan site MacDailyNews was predictably scathing in its commentary on The Guardian's article about the Surface Touch keyboard's problems. "Microsoft. We make garbage with a kickstand," they scathe. "Plus, we're run by a clown. You can be a clown, too, if you waste your hard-earned money on our half-assed, ill-considered crap." It's not only Apple-haters who can be trusted to reliably resort to overheated invective.

The essential guide to IT transformation

More from The Register

next story
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
Samsung Gear S: Quick, LAUNCH IT – before Apple straps on iWatch
Full specs for wrist-mounted device here ... but who'll buy it?
Apple promises to lift Curse of the Drained iPhone 5 Battery
Have you tried turning it off and...? Never mind, here's a replacement
Now that's FIRE WIRE: HP recalls 6 MILLION burn-risk laptop cables
Right in the middle of Burning Mains Man week
HUGE iPAD? Maybe. HUGE ADVERTS? That's for SURE
Noo! Hand not big enough! Don't look at meee!
AMD unveils 'single purpose' graphics card for PC gamers and NO ONE else
Chip maker claims the Radeon R9 285 is 'best in its class'
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Backing up Big Data
Solving backup challenges and “protect everything from everywhere,” as we move into the era of big data management and the adoption of BYOD.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?