Feeds

Hardware failure melts down Chocolate Factory

CloudFlare engineers sort out Google's problem

Eight steps to building an HP BladeSystem

Google users in Southeast Asia had an outage last night after an Indonesian ISP had a bit of a meltdown.

Engineers at content-delivery provider CloudFlare noticed the outage at around 2:24 UTC on Tuesday after their own Google Apps services went offline. The outage was primarily an Asian problem and the company estimates between 3 and 5 per cent of the total internet population was affected.

CloudFlare network engineer Tom Paseka said on the company blog that an analysis of the problem showed that the company was unable to reach Google's public DNS server, and saw that packets of data were being rerouted via Indonesian ISP Moratel, and that this was causing the outage.

"This wasn't malicious at all," Paseka told The Register. "It was a hardware failure that caused the initial problem, and then a software failure following on. Moratel were aware of the router failure but not the problem with the uplink."

Network engineers are a chummy lot, staying in contact around the world. Paseka called an engineer he knows at Moratel and between them they got the problem sorted out and the service back online within around 30 minutes.

Google didn't even need to be involved in the fix, although Paseka said they were nice enough to get in contact after the event to say thank you. The Chocolate Factory had no official statement on the matter, but sources familiar with the affair said that the issue did highlight some problems with the current trust-based systems of routing. ®

The Power of One Brief: Top reasons to choose HP BladeSystem

More from The Register

next story
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
Google Nest, ARM, Samsung pull out Thread to strangle ZigBee
But there's a flaw in Google's IP-based IoT system
Orange spent weekend spamming customers with TXTs
Zero, not infinity, is the Magic Number customers want
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
Want to beat Verizon's slow Netflix? Get a VPN
Exec finds stream speed climbs when smuggled out
'Two-speed internet' storm turns FCC.gov into zero-speed website
Deadline for comments on net neutrality shake-up extended to Friday
NBN Co execs: No FTTN product until 2015
Faster? Not yet. Cheaper? No data
prev story

Whitepapers

Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.